Naw Si Si Lwin
Singapore
Summary
Dedicated and detail-oriented Accounting and Customer Service Professional with over 10 years of experience in finance, administration, and client support across Singapore, Thailand, and Myanmar. Skilled in AP/AR, payroll, bank reconciliation, and customer relationship management. Proficient in ERP systems (MYOB, Synergix) with strong communication and multitasking abilities. Seeking a long-term position in accounting or customer service to contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Executive/Officer
Mak-Mit Co., Ltd
01.2025 - Current
- Handle customer inquiries and provide accurate information in a professional and timely manner.
- Assist customers with orders, billing, and account-related questions.
- Coordinate with internal departments to resolve customer issues efficiently.
- Maintain records of customer interactions and follow up on outstanding matters.
- Support daily administrative duties and ensure service standards are met.
- Handle complaints with patience and provide effective solutions to maintain customer satisfaction.
Accounting Officer
R. Glazen Singapore Pte Ltd
05.2025 - 06.2025
- Managed recruitment documentation, permit renewals, and staff records with accuracy and confidentiality.
- Prepared monthly HR reports, CPF submissions, and handled employee benefits and insurance claims.
- Supported payroll processing, policy compliance, and government survey submissions.
Accounts Assistant
Pal-Link Construction Pte Ltd
03.2021 - 10.2024
- Handled daily accounting transactions including AP/AR and intercompany billing.
- Processed invoices and payments via cheque, GIRO, and TT, ensuring timely updates.
- Prepared monthly bank reconciliation, audit schedules, and managed partial sets of accounts.
- Assisted with fixed asset management and monthly cash flow reporting.
Accounts Assistant
SKK Works Pte Ltd
07.2019 - 02.2021
- Performed daily accounting operations, invoice processing, and payment verification.
- Conducted monthly bank reconciliation and managed petty cash claims.
- Prepared fixed asset schedules and supported audit documentation.
Accountant Cum Customer Services
Myanmar Japon Co., Ltd
11.2017 - 03.2019
- Managed payroll functions, overtime computations, and bank reconciliation.
- Liaised with external parties such as bankers, suppliers, and auditors.
- Prepared financial reports and supported month-end closing.
- Handle customer inquiries and provide accurate information in a professional and timely manner.
- Assist customers with orders, billing, and account-related questions.
- Coordinate with internal departments to resolve customer issues efficiently.
- Maintain records of customer interactions and follow up on outstanding matters.
- Support daily administrative duties and ensure service standards are met.
- Handle complaints with patience and provide effective solutions to maintain customer satisfaction.
Accountant Cum Customer Service Officer
Thilawa Global Logistics Co., Ltd
01.2012 - 09.2017
- Handle daily accounting tasks including accounts payable (AP), accounts receivable (AR), and data entry.
- Prepare invoices, payment vouchers, receipts, and assist with monthly bank reconciliations.
- Maintain proper filing of accounting documents and ensure accuracy in all records.
- Support month-end closing and assist in preparing simple financial reports.
- Manage front desk operations — greet visitors, answer phone calls, and respond to general inquiries.
- Handle incoming and outgoing mail, courier arrangements, and office supplies inventory.
- Coordinate with vendors and service providers for billing or administrative matters.
- Provide administrative and clerical support to the management and other departments.
- Assist HR with staff attendance, claims, and basic payroll-related tasks when required.
- Maintain a clean and professional reception area, reflecting a positive company image.
Education
Specialist Diploma - Professional Accounting & Technology
Singapore Polytechnic
03.2023
LCCI Level I, II, III - Accounting
London Chamber of Commerce & Industry
12.2016
Bachelor of Science - Botany
Western Yangon University
11.2011
Skills
- ERP Software: Synergix, MYOB
- Microsoft Office: Excel, Word, PowerPoint
Certification
- Certificate in Finance & Technology in Accounting (Singapore Polytechnic)
- Certificate in Professional Accounting (Singapore Polytechnic)
- Certificate of Job Training on Professional Accountant
- Certificate of Excel for Accountant
Personal Details
Languages: English, Burmese
Timeline
Accounting Officer
R. Glazen Singapore Pte Ltd
05.2025 - 06.2025
Customer Service Executive/Officer
Mak-Mit Co., Ltd
01.2025 - Current
Accounts Assistant
Pal-Link Construction Pte Ltd
03.2021 - 10.2024
Accounts Assistant
SKK Works Pte Ltd
07.2019 - 02.2021
Accountant Cum Customer Services
Myanmar Japon Co., Ltd
11.2017 - 03.2019
Accountant Cum Customer Service Officer
Thilawa Global Logistics Co., Ltd
01.2012 - 09.2017
LCCI Level I, II, III - Accounting
London Chamber of Commerce & Industry
Bachelor of Science - Botany
Western Yangon University
Specialist Diploma - Professional Accounting & Technology
Singapore Polytechnic
Personal Details
- Nationality: Myanmar
- Availability: Immediate
- Visa: S Pass