Naw Phyu Phyu Aung
Sales Specialist
Singapore
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Sales Specialist
Carlton Glass Enterprise Pte Ltd
08.2022 - 05.2025
- Generating accurate price quotes based on customer requirements and product availability.
- Coordinating and processing customer orders for glass products, ensuring accuracy and timely delivery.
- Communicating customer requirements to the production team, ensuring products are made according to specifications.
- Managed approximately 50 incoming calls, WhatsApp, emails and faxes per day from customers.
- Working closely with logistics teams to ensure smooth delivery schedules and self-collection schedules.
- Addressing any issues that arise during the sales process, such as product defects, delivery delays or customer complaints.
- Maintaining accurate record of all sales activities, including contracts, proposals, quotes, follow-ups and customer communications.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Handled Supplying Glass and Mirror of Amazon Office @ ION Central Boulevard East Tower, IBIS Singapore @ Bencoolen, NIKE Showroom @ Orchard, Hard Rock Cafe @ Sentosa, NCS Head Office @ AMK, Conrad Singapore @ Marina Bay
Catering Attendant (University Service Internship Program)
Four Points Resort by Sheraton Hotel
07.2018 - 08.2018
- Provide friendly and excellent guest service in a high-paced, upscale buffet environment.
- Maintain an organized, clean and visually appealing buffet setup and a tidy dining area.
- Collaborate with team members to ensure smooth operation and a positive dining experience.
- He Yuan, China.
Chinese Language Tutor
Freelance
01.2014 - 07.2017
- Teach Chinese language to students according to curriculum plan.
- Develop interactive instructional programs to engage students in learning process.
- Maintain strong and positive working relationships with students and parents.
Education
Bachelor of Management - Tourism Management, Principles of Tourism, Hospitality and Event, Services Operation Management, Club Management, Food and Beverage Management, Brand Management, Financial Management, Revenue Management, Big Data and Service Marketing, Consumer Behavior, Financial Accounting, Cost Accounting, Financial Statement Analysis
School of Tourism Management, Sun Yat-Sen University
Guang Dong, China 08.2017 - 06.2021
Bachelor of Arts - Chinese Language, Culture and History, Professional translation and interpretation (English Chinese), Linguistics, International Relations, Interpersonal Communication and Human Relations
University of Foreign Languages
Yangon, Myanmar 12.2011 - 09.2015
Skills
- Microsoft Office (Word, Excel, Power Point Presentation)
- Chinese Language Typing ( Skilled in using Pinyin input method )
- OPERA Hotel Property Management Software
- SPSS Data Analysis Software
- Oracle NetSuite Enterprise Software
Personal Skills
Sense of Responsibility, Willingness to Learn, Quick learning and Grasping of new skills and technologies, Flexibility, Honesty, Positivity, Team Work
Personal Information
- Available: 06/01/25
- Date of Birth: 06/29/95
- Gender: Female
- Nationality: Myanmar
Timeline
Sales Specialist
Carlton Glass Enterprise Pte Ltd
08.2022 - 05.2025
Catering Attendant (University Service Internship Program)
Four Points Resort by Sheraton Hotel
07.2018 - 08.2018
Bachelor of Management - Tourism Management, Principles of Tourism, Hospitality and Event, Services Operation Management, Club Management, Food and Beverage Management, Brand Management, Financial Management, Revenue Management, Big Data and Service Marketing, Consumer Behavior, Financial Accounting, Cost Accounting, Financial Statement Analysis
School of Tourism Management, Sun Yat-Sen University
08.2017 - 06.2021
Chinese Language Tutor
Freelance
01.2014 - 07.2017
Bachelor of Arts - Chinese Language, Culture and History, Professional translation and interpretation (English Chinese), Linguistics, International Relations, Interpersonal Communication and Human Relations
University of Foreign Languages
12.2011 - 09.2015
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