Naw Michiko
Summary
At BEST PRICE AIRCON ENGINEERING PTE. LTD., I excelled as a Customer Service Lead, where I enhanced team efficiency and customer satisfaction through expert scheduling and active listening. I spearheaded the mentoring of junior staff, significantly improving their understanding of our products and services, and adeptly handled customer complaints, showcasing my proficiency in complaint resolution and positive communication.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
BEST PRICE AIRCON ENGINEERING PTE. LTD.
03.2023 - Current
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
Piano Teacher
Freelace
11.2021 - 12.2022
Sales Staff
KMK Mobile
02.2020 - 08.2021
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Built strong customer relationships through excellent communication skills and product knowledge.
- Collaborated with team members to optimize sales strategies, achieving higher conversion rates.
Education
Bachelor of Science - Chemistry Major (Final Year)
Taungoo University
TaungooCertificate in Cabin Crew Career Preparation
Myanmar Flight Attendant School
Yangon01-2023
LCCI Certification in Bookkeeping And Accounting
LCCI Level 2 (Accounting)
Toungoo, MyanmarCertificate of Competence in Computing
KMD Training Center
Yangon03-2017
Nursing & Pharmacy Assistant Training
Certified By Able Care
YangonSkills
- Active listening
- Customer complaint resolution
- Sales
- Complaint handling
- Scheduling
- Positive language and patience
Languages
English
Upper intermediate (B2)
Timeline
Customer Service Lead
BEST PRICE AIRCON ENGINEERING PTE. LTD.
03.2023 - Current
Piano Teacher
Freelace
11.2021 - 12.2022
Sales Staff
KMK Mobile
02.2020 - 08.2021
Bachelor of Science - Chemistry Major (Final Year)
Taungoo University
Certificate in Cabin Crew Career Preparation
Myanmar Flight Attendant School
LCCI Certification in Bookkeeping And Accounting
LCCI Level 2 (Accounting)
Certificate of Competence in Computing
KMD Training Center
Nursing & Pharmacy Assistant Training
Certified By Able Care
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