Summary
Overview
Work History
Education
Skills
Education Qualifications
Career Statement
Salary
Personal Information
Languages
Timeline
Generic
Naw Chaw Chaw Hlaing

Naw Chaw Chaw Hlaing

Singapore

Summary

To secure a position as a Room Attendant in Singapore where I can leverage my 2+ years of experience in delivering exceptional customer service and maintaining a pristine environment. My goal is to contribute to a positive guest experience by efficiently handling inquiries, ensuring a welcoming atmosphere, and performing diverse customer support tasks within the hospitality industry. I aim to utilize my skills in multitasking, and effective communication to enhance guest satisfaction and support operational in a dynamic environment.

With 2+ years in hospitality, I excel in customer service, managing front desk operations, and handling inquiries. My skills in maintaining a well-organized area and delivering outstanding support make me a versatile asset. I am eager to contribute to a dynamic team in Singapore, enhancing guest experiences and advancing my career in the industry.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

DS M&E Pte Ltd
05.2024 - Current
  • Handle customer inquiries and provide effective, timely solutions
  • Process service requests promptly and track their progress
  • Manage and resolve customer complaints efficiently and professionally
  • Maintain detailed and accurate records of all customer interactions
  • Coordinate with technical teams to address and resolve complex issues
  • Follow up with customers to ensure complete satisfaction and resolution

Internship Room Attendant

Mai Samui Beach Resort & Spa Hotel
10.2023 - 04.2024
  • Assist in daily room cleaning and overall upkeep with thoroughness
  • Replace linens and toiletries based on guest needs and preferences
  • Support the housekeeping team with various special requests and tasks
  • Maintain cleanliness of public areas and facilities consistently
  • Learn and adhere to hotel's specific cleaning standards and procedures
  • Report maintenance and safety issues to the supervisor immediately
  • Interact courteously with guests to ensure their satisfaction and comfort

Internship Housekeeping Room Attendant

Park Royal Hotel
02.2023 - 04.2023


  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

Housekeeping Room Attendant

Shwe GoneTine Hotel
01.2021 - 01.2023
  • Clean and sanitize guest rooms thoroughly on a daily basis and with care
  • Change linens and make beds with meticulous attention to detail
  • Restock guest supplies and amenities as needed and requested
  • Report maintenance issues and safety concerns to the supervisor immediately
  • Ensure rooms consistently meet and exceed hotel cleanliness standards
  • Respond to guest requests and special needs promptly and courteously
  • Manage cleaning supplies and equipment efficiently and responsibly

Education

Bachelor of Science - Mathematics

Basic Housekeeping Course -

Skills

  • Office Software Proficiency
  • Reservation Management Systems
  • Telephone Communication Systems
  • Data Entry and Processing
  • Cash Handling Procedures
  • Cleaning Maintenance Techniques
  • Inventory Supplies Management
  • Effective Communication
  • Exceptional Customer Service
  • Multitasking Abilities
  • Problem-Solving Skills
  • Attention to Detail
  • Professionalism and Demeanour
  • Flexibility Adaptability

Education Qualifications

  • Bachelor of Science in Mathematics
  • Basic Housekeeping Course
  • Microsoft Office Suite (Word, Excel, PowerPoint & Outlooks)

Career Statement

With 2+ years in hospitality, I excel in customer service, managing front desk operations, and handling inquiries. My skills in maintaining a well-organized area and delivering outstanding support make me a versatile asset. I am eager to contribute to a dynamic team in Singapore, enhancing guest experiences and advancing my career in the industry. I hereby declare that all above information is true and correct.

Salary

Negotiable

Personal Information

  • Available: One Month Notice
  • Height: 160 cm
  • Weight: 48 KG
  • Passport Number: MF355231
  • Date of Birth: 11/18/96
  • Nationality: Myanmar
  • Marital Status: Single

Languages

English Intermediate
Mandarin Simple Chinese
Korean Basic Listening & Speaking

Timeline

Customer Service Officer

DS M&E Pte Ltd
05.2024 - Current

Internship Room Attendant

Mai Samui Beach Resort & Spa Hotel
10.2023 - 04.2024

Internship Housekeeping Room Attendant

Park Royal Hotel
02.2023 - 04.2023

Housekeeping Room Attendant

Shwe GoneTine Hotel
01.2021 - 01.2023

Bachelor of Science - Mathematics

Basic Housekeeping Course -

Similar Profiles

CREATE PROFILE
Naw Chaw Chaw Hlaing