NAVNN SIVASAMY
Summary
Dynamic leader with a proven track record at Singapore Post Limited, excelling in operational planning and staff development. Spearheaded initiatives to enhance logistics efficiency, achieving significant reductions in transit time. Expert in process improvement and operations management, adept at fostering cross-functional collaboration to exceed service delivery goals.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
Singapore Post Limited
01.2022 - Current
- Manage First Mile Operations, optimizing parcel pickups and intake processes to improve logistics efficiency and reduce transit time.
- Established an Operations Control Centre, implementing real-time parcel tracking and proactive issue resolution strategies, reducing delivery delays, enhancing parcel visibility, and minimizing service disruptions.
- Develop and execute strategies to improve first-mile logistics, reducing bottlenecks and ensuring seamless coordination between collection points and distribution centers.
- Collaborate with cross-functional teams to enhance operational efficiency, streamline workflows, and ensure compliance with logistics standards.
Customer Assurance Team Lead
Singapore Post Limited
01.2020 - 01.2022
- Led a team of Customer Service Consultants, providing training and coaching to enhance issue resolution efficiency and improve customer satisfaction.
- Managed customer inquiries across multiple touchpoints (email, hotline, internal escalations), ensuring adherence to service-level agreements (SLAs) and high response quality.
- Implemented CRM best practices to improve data accuracy, leading to better customer insights and more efficient issue resolution.
- Developed customer service workflows to enhance compliance with policies, streamline issue escalation, and improve resolution times.
Operation Supervisor
Ivic International
01.2016 - 09.2017
- Manage the daily operations of the customer service team,
including scheduling, resource allocation, and service level
adherence. - Monitor and analyze call centre performance metrics to identify areas of improvement.
Education
BBA - (Hons) in Logistics And Supply Chain Management
University College Dublin
Singapore04-2026
Diploma in Business Practice W/ Merit -
Temasek Polytechnic
Singapore04-2021
Skills
- Operational planning
- Process improvement
- Operations management
- Operational efficiency
- Scheduling and coordination
- Staff training and development
- Logistics planning
- Service delivery management
- Business forecasting
- Cost analysis and savings
Timeline
Assistant Operations Manager
Singapore Post Limited
01.2022 - Current
Customer Assurance Team Lead
Singapore Post Limited
01.2020 - 01.2022
Operation Supervisor
Ivic International
01.2016 - 09.2017
BBA - (Hons) in Logistics And Supply Chain Management
University College Dublin
Diploma in Business Practice W/ Merit -
Temasek Polytechnic
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