Naveen Christopher

RPA & In-house Solutions:

• Automated HR processes using UiPath.
• Developed AI-driven resume parsers.
• Streamlined email campaigns through automation.

Data Integration & Centralization:

• Centralized candidate application data.
• Built a comprehensive repository for the candidate lifecycle.

Advanced Data Visualization:

• Created Power BI dashboards for management and board meetings.

Data Tracking & KPI Introduction:

• Implemented data tracking systems and KPIs.
• Analyzed salesperson performance metrics.

Innovative Tools & Applications:

• Developed a central data repository.
• Designed a Google Apps Script user form for data collection.

Advanced Data Visualization:

• Built a dashboard to track customer service metrics.
• Presented actionable insights to management.

P&L Dashboard Creation:

• Developed a comprehensive P&L dashboard for the company group.

Salesperson Ranking System:

• Created a Power BI dashboard to rank salespersons.
• Correlated rankings with car sales performance.

E-commerce Automation:

• Automated e-commerce operations using the Lark suite.
• Integrated Lark Base with Shopify via APIs.
• Synchronized orders and inventory management.

Advanced Data Integration:

• Connected Lark Base to Power BI using webhooks and APIs.

AI-assisted Chatbot Development:

• Developed an AI chatbot with ChatGPT 3.5 for customer queries and appointment bookings.
• Integrated chatbot functionalities into the website and WhatsApp.

Technologies Used:

• UiPath
• Google Apps Script
• Power BI
• AI tools
• Database management systems
• RPA integration with Gmail
• Lark suite
• JavaScript
• HTML
• Integromat (Make.com)
• Webhooks
• APIs

• Wunderrides is powered by Car Choice Singapore, worked freelance while working full-time in Car Choice Singapore.
• Car rental salesperson, sold over 50+ cars for rent (long-term) in 3 months
• Sales done via Direct customer from website, sgcarmart & carousell
• Coded websites using HTML, CSS, JavaScript using Wix Velo coding.
• Planned website development, converting mockups into usable web presence with HTML, JavaScript and JSON coding.
• Provided front-end development support, creating visually appealing designs that aligned with brand standards.
• Enhanced user experience by implementing responsive web design and optimizing website performance.
• Adhered to SEO best practices while designing sites.
• Garnered Sales via deployed site

Awards & Achievements during NS:

Overall performance based on Certificate of Service - Outstanding. Received Commander Award - Outstanding Police National Service Award
Achieved the rank of SGT; given to those with leadership, decisive and responsible officers; commands a group of 4 officers while out on patrol in the public transport network; received the Best Group Leader (GL) award in June 2022
ACE-certified counselor – to help curb bullying.
Received 3 compliments from members of the public for professionalism on duty.
GL Operator trained – The Officer is situated in an Operations room whereby they are tasked to dispatch foot patrol resources to attend to incidents and actively involved in making crucial decisions that help decide the outcome of the incident on the ground.
Fast learner and listener – Several effective incident-handling awards

• Enhanced system performance by troubleshooting, debugging, and modifying existing RPA bots.
• Promoted a culture of innovation and continuous learning within the organization by sharing knowledge, best practices, and lessons learned from RPA development projects.
• Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
• Improved process efficiency by designing and implementing RPA solutions for various business functions.
• Automate IPOS’s HR processes through robotic process automation and excel/vba formulas.
• Prosoft automation & ACE automation with UiPath
• Annual leave report automation web to excel pivot table with UiPath
  Creation of user form using Excel VBA
• Macro coding in excel to only find the results of each department & several other duties
• Postman gov automation with UiPath & Microsoft Outlook

Final Year Project Leader:

Leader in a team of five members who were tasked with a problem statement that required our stakeholders to understand and formulate a Quality management system based on the relevant ISO standards.

Created a set of procedures that will help anyone involved in the registration of a medical device to be able to understand and follow the steps to register the medical device and the steps required to complete the QMS requirements.
Delivered necessary flowcharts, SOPs, task lists, and guidelines, along with a formulated Quality Management system report to help him register more medical devices.
Received an “A” grade for project completion.

• Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
• Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
• Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
• Data Cleanser & Analyst, Yard operations and planning department, Reefer department
  
  As an assistant to the senior operations executive to oversee the yard operations for the planning and allocation of all physical containers in the yard, especially reefer (refrigerated) containers.
  
  To access the CITOS (Computer Integrated Terminal Operations Systems) and Portnet to find out the underperforming outsourced operators for the reefer containers.
  Heavily relied on computer skills especially Excel and data analytical & and representation software such as Qliksense and Tableau. Findings and analysis were presented to upper management.