Microsoft Offices
Nattaya Khanjanajitti
Phrakanong
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Sales Coordinator
Centara Grand Beach Resort Phuket
05.2011 - 06.2012
- Serve as point of contact for clients and communicate with them by phone and email
- Responsible for coordinating internally with other departments
- Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
- Prepare sales-related documents throughout sales process (e.g., proposals, contracts, banquet event order)
Assistant Sales Manager
Mercure Phuket&Krabi Deevana Hotel
09.2012 - 07.2014
- Develop action plans and set objectives for increased revenue and maximum profit for hotel management
- Carry out research and analysis to identify new markets and business opportunities
- Supervise customer service unit of hotel to ensure compliance with set standards of hospitality and customer service
Cluster Sales Manager
Deevana Plaza Phuket&Krabi, Emerald Garden resort
07.2014 - 04.2015
- Proactively being involved in trade shows to generate new leads and businesses.
- Work with Revenue to ensure proposed rate negotiations meet financial needs of hotels.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, FAM trips, trade shows, etc.
Cabin Crew
Jetstar Airways
05.2015 - 10.2016
- Selling duty-free commercial goods and pursuing sales targets
- Reassured and comforted passengers during flights and maintained high standard of services
- Answered passengers' questions and provided solutions to issues during flights.
Cabin Crew
Emirate Airlines
11.2016 - 08.2020
- Maintained high standard of insight's services and safety
- Attended trainings in customer service, conflict resolution tactics and safety procedures to keep all new requirements and procedures.
- Make sure all customer's query is answer and meet their satisfaction.
Shopping Experience Team Leader.
IKEA Thailand
03.2021 - 08.2021
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Senior Service Operation
OPN.TH
09.2021 - Current
- Developed and maintained courteous and effective working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.(Reconciliation , Manual transfer, etc)
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service between banks ( BBL,SCB,BAY,KBANK,KTB) and merchants
Education
BBA - Marketing
Assumption University
Thailand 03.2006 - 2011.01
Skills
Teamwork
Managing service operations
Financial Services and Products
Customer service skills
Problem analysis and resolution
Software
Social Medias
Google apps
Helpscount, Slack
Atlassian
Languages
Thai
Advanced
English
Upper intermediate
Certification
คนไทยฉลาดการเงิน By Money Coach
Timeline
First Aid Training
06-2024
Brilliant Customer Service: How to Impress your Customers
02-2022
Senior Service Operation
OPN.TH
09.2021 - Current
Shopping Experience Team Leader.
IKEA Thailand
03.2021 - 08.2021
Cabin Crew
Emirate Airlines
11.2016 - 08.2020
Cabin Crew
Jetstar Airways
05.2015 - 10.2016
Cluster Sales Manager
Deevana Plaza Phuket&Krabi, Emerald Garden resort
07.2014 - 04.2015
Assistant Sales Manager
Mercure Phuket&Krabi Deevana Hotel
09.2012 - 07.2014
Sales Coordinator
Centara Grand Beach Resort Phuket
05.2011 - 06.2012
BBA - Marketing
Assumption University
03.2006 - 2011.01
คนไทยฉลาดการเงิน By Money Coach
2020-10
Logistic&Supply Chain Management by Chulalongkorn University
2020-11
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