Nattapong Khrueakaew
Reservation Supervisor
Watthana
Summary
Dynamic Reservation Supervisor with a proven track record at Mercure Ibis Bangkok Siam Hotel, enhancing guest relations and revenue growth through effective reservation management. Excelled in leveraging property management systems and upselling strategies, achieving top performance in guest satisfaction. Skilled in telephone reservations and fostering team engagement, significantly improving customer loyalty and operational efficiency.
Professional with experience in hospitality industry, prepared for supervisory role. Strong focus on team collaboration and achieving results. Known for flexibility and reliability in changing environments. Skilled in reservation management, customer service, and conflict resolution.
Overview
16
16
years of professional experience
Work History
Reservation Supervisor
Mercure Ibis Bangkok Siam Hotel
12.2012 - 02.2025
- Enhanced employee engagement by recognizing top performers regularly through internal award programs or incentives initiatives.
- Assisted in the development of revenue management strategies, achieving consistent growth in room reservations.
- Maintained knowledge of property offerings and local attractions, providing personalized recommendations for guests'' needs and preferences.
- Provided excellent communication between departments, ensuring seamless guest experiences from reservation through checkout.
- Improved customer satisfaction by efficiently handling reservation inquiries and providing exceptional service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
Front Desk Agent
Best Western Plus Sukumvit 20
04.2011 - 10.2012
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Front Desk Agent
Koh Chang Tropicana Resort and Spa
04.2009 - 03.2010
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Bachelor of Arts - Tourism
Rajamangala Lanna University
Thailand 04.2001 -
High School Diploma -
Horpra School
Thailand 04.2001 -
Skills
Guest relations
Reservation management
Property management systems
Upselling strategies
Telephone reservations
Telephone reception
Transportation information
Reservation software
Timeline
Reservation Supervisor
Mercure Ibis Bangkok Siam Hotel
12.2012 - 02.2025
Front Desk Agent
Best Western Plus Sukumvit 20
04.2011 - 10.2012
Front Desk Agent
Koh Chang Tropicana Resort and Spa
04.2009 - 03.2010
Bachelor of Arts - Tourism
Rajamangala Lanna University
04.2001 -
High School Diploma -
Horpra School
04.2001 -
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