Nathan George
Assistant Store Manager
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
HLA Garment Private Limited
11.2023 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Sales Associate
HLA Garment Private Limited
04.2023 - 10.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Social Service Associate
HUG Community Services Limited
01.2023 - 03.2023
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
Assistant Centre Manager
HUG Community Services
03.2022 - 12.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Established positive relationships with local organizations, increasing partnership opportunities for the center''s benefit.
- Managed client records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
- Developed crisis management plans for potential emergency situations, ensuring preparedness across the team.
- Assisted in budget preparation by providing input on resource needs based on operational projections.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Oversaw financial transactions such as billing, invoicing, and payments to ensure accuracy and timeliness.
- Mentored junior staff members to foster professional growth within the organization''s talent pool.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
Youth Worker
HUG Community Services Limited
11.2021 - 02.2022
- Utilized data-driven decision-making processes to evaluate program effectiveness regularly and adjust strategies as necessary for continuous improvement.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
Education
No Degree - N Level
Dunman Secondary School
Tampines New Town, Singapore 04.2001 -
Skills
- Stock management
Timeline
Assistant Store Manager
HLA Garment Private Limited
11.2023 - 10.2024
Sales Associate
HLA Garment Private Limited
04.2023 - 10.2023
Social Service Associate
HUG Community Services Limited
01.2023 - 03.2023
Assistant Centre Manager
HUG Community Services
03.2022 - 12.2022
Youth Worker
HUG Community Services Limited
11.2021 - 02.2022
No Degree - N Level
Dunman Secondary School
04.2001 -
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