Nathan Chai
Kuala Lumpur
Summary
Results-driven Revenue Management professional with 4+ years of progressive experience in hotel Reservations and Revenue Management. Currently a Cluster Assistant Revenue Manager with Accor, specialising in revenue strategy, forecasting, budgeting, commercial analysis and hotel profitability. Experienced in PMS, RMS, distribution and market intelligence systems to drive informed revenue decisions and optimise performance.
Overview
4
4
Languages
1
1
Certification
5
5
years of professional experience
Work History
Cluster Assistant Revenue Manager
Mercure Selayang & Ibis Styles Sri Damansara
06.2025 - Current
- Drove cluster-level commercial strategy across two properties, balancing revenue growth, business mix, and market positioning to enhance long-term profitability across transient, group, and other segments.
- Partner directly with the General Manager and Director of Sales on commercial and revenue decisions, providing insights on business performance, demand trends, pricing opportunities and hotel profitability.
- Represent the Revenue function in Accor budgets, business reviews and commercial discussions, presenting property performance, market positioning, revenue opportunities and strategic actions to senior stakeholders.
- Led cross-functional revenue initiatives with Sales, Marketing, F&B and Finance, converting market intelligence and performance data into effective commercial strategies and tactical opportunities.
- Analyse booking pace, demand, competitor positioning, pricing, inventory, OTA/channel performance, forecast and RevPAR trends to support fact-based revenue decisions.
- Use Opera Cloud, IDeaS Lite, IDeaS G3 RMS, Fornova, STR, Lighthouse, CoStar and channel distribution systems to monitor performance, market positioning and distribution opportunities.
Cluster Revenue Management Executive
Mana-Mana Suites & Hotels
08.2024 - 06.2025
- Monitored booking performance and identified revenue growth opportunities across properties, segments and demand periods.
- Analysed market trends, demand patterns, booking performance and competitor pricing to support revenue and pricing decisions across a multi-property portfolio.
- Collaborated with Reservations and Operations teams to implement revenue strategies, optimising room availability and maximising selling opportunities.
- Facilitated forecasting and budgeting activities, providing revenue performance analysis for Corus Paradise Resort Port Dickson (200 keys).
- Created revenue performance, forecasting, and pricing reports to enhance management decision-making.
- Supported promotional, discount and yield management strategies with a focus on revenue growth and profitability.
Reservations Supervisor
Pullman Kuala Lumpur City Centre Hotel & Residences
03.2023 - 08.2024
- Managed group and FIT bookings across leisure, corporate and government segments.
- Oversaw room inventory management and OTA availability, including selling and closing inventory based on demand and hotel strategy.
- Assisted Director of Revenue with rate adjustments and segmentation accuracy, optimising room-rate configuration in the system.
- Supervised reservations agents, enhancing team productivity and maintaining service standards for smooth daily operations.
- Coached and mentored new team members, ensuring adherence to hotel and Accor standards while facilitating team development.
- Represented the Reservations Department in credit meetings in the absence of the Manager or Assistant Manager.
Reservations Assistant
Pullman Kuala Lumpur City Centre Hotel & Residences
03.2022 - 03.2023
- Handled guest enquiries and reservation requests via email and telephone, ensuring timely and professional communication to enhance customer satisfaction.
- Managed FIT bookings across leisure, OTA, travel agent and corporate segments to optimise guest experiences and revenue opportunities.
- Prepared historical and forecast reports for Director of Revenue, providing accurate data that informed strategic revenue decisions.
Education
Bachelor's Degree - International Hospitality Management
Taylor's University
01-2022
Bachelor's Degree - International Hospitality Management
Université Toulouse - Jean Jaurès
01-2022
Skills
- Revenue Management & Pricing Strategy
- Cluster Revenue Management
- Revenue Strategy Development
- Inventory & Yield Management
- Market analysis
- Commercial strategy
- Hotel Distribution & OTA Management
- Budgeting & Financial Analysis
- Business analytics
- Strategic Decision-Making
- Cross-Functional Collaboration
Languages
English
Upper Intermediate
B2
Bahasa Malaysia
Upper Intermediate
B2
Mandarin
Proficient
C2
French
Beginner
A1
Accomplishments
- Best employee of the month - Pullman KLCC (Sep 2023)
Certification
- Certification of Revenue Management Professionals (CRMP)
Issued by Accor · Jul 2026
Timeline
Cluster Assistant Revenue Manager
Mercure Selayang & Ibis Styles Sri Damansara
06.2025 - Current
Cluster Revenue Management Executive
Mana-Mana Suites & Hotels
08.2024 - 06.2025
Reservations Supervisor
Pullman Kuala Lumpur City Centre Hotel & Residences
03.2023 - 08.2024
Reservations Assistant
Pullman Kuala Lumpur City Centre Hotel & Residences
03.2022 - 03.2023
Bachelor's Degree - International Hospitality Management
Taylor's University
Bachelor's Degree - International Hospitality Management
Université Toulouse - Jean Jaurès