Nathalie Chang
Summary
A seasoned leader in operations with a proven track record at FCM Singapore Ptd Ltd, I excel in driving business growth through continuous improvements and effective project planning. My expertise in operations management and ability to motivate teams have consistently enhanced productivity and fostered innovation, showcasing a results-driven approach with a blend of strategic financial acumen and influential coaching abilities.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Forward-thinking Operations Specialist bringing 16 years of expertise in Operations and Project Management for Travel Industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Smart Sheet and Microsoft Office.
Overview
18
18
years of professional experience
Work History
Operations Optimization Leader, Asia
FCM Singapore Ptd Ltd
07.2023 - Current
- Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Documented, trained employees on product and system best practise, fostering inspiring atmosphere to optimize employee experiences.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted regular reviews of operations and identified areas for improvement.
Operations Deployment Leader, Asia
FCM Singapore Pte Ltd
10.2022 - 06.2023
- Worked with colleagues to create prototypes for designs and training materials.
- Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Head of Operations, Asia
FCM Singapore Ptd Ltd
01.2020 - 09.2022
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations OBW Project Manager, Asia
FCM Singapore Pte Ltd
07.2018 - 12.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Senior Operations Team Leader
FCM Singapore Ptd Ltd
09.2014 - 06.2018
- Managed a high-performing operations team, fostering a culture of collaboration and excellence.
- Ensured compliance with industry regulations and company policies through diligent oversight and training initiatives.
- Mentored junior team members, helping them develop their skills and advance their careers within the organization.
- Enhanced team productivity by providing clear guidance, setting expectations, and offering ongoing support.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
Operations Consultant
FCM Singapore Ptd Ltd
09.2010 - 08.2014
- Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
- Monitored corporate policies and procedures, ensuring compliance with clients' need.
- Consistently met or exceeded personal sales target, quality service, and other key performance indicators.
- Trip consultation and advice provided for customer seamless experience within budget cost
Corporate Travel Consultant
Diners World Travel
02.2009 - 08.2010
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of airlines rules and procedures.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
Corporate Travel Consultant
Prime Express Travel
09.2008 - 02.2009
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
Ticketing and Travel Consultant
Apple Vacations
07.2006 - 08.2008
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Escout and group tour led to oversea
Retail Operations Intern
Reliance Travel
02.2006 - 07.2006
- Assisted customers with prompt and polite support in-person and via telephone
- Answered incoming calls and emails to provide product information, features and benefits.
- Stayed current on company offerings and industry trends.
Education
Diploma - Hospitality And Travel Management
Reliance College
Malaysia06.2006
Skills
- Project Planning
- Motivating Teams and Influencing Others
- Continuous improvements
- Coaching abilities and Process Improvement
- Financial Acumen
- Operations Management and Staff Development
- Priority management
- Goal-Oriented
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Malay
Timeline
Operations Optimization Leader, Asia
FCM Singapore Ptd Ltd
07.2023 - Current
Operations Deployment Leader, Asia
FCM Singapore Pte Ltd
10.2022 - 06.2023
Head of Operations, Asia
FCM Singapore Ptd Ltd
01.2020 - 09.2022
Operations OBW Project Manager, Asia
FCM Singapore Pte Ltd
07.2018 - 12.2019
Senior Operations Team Leader
FCM Singapore Ptd Ltd
09.2014 - 06.2018
Operations Consultant
FCM Singapore Ptd Ltd
09.2010 - 08.2014
Corporate Travel Consultant
Diners World Travel
02.2009 - 08.2010
Corporate Travel Consultant
Prime Express Travel
09.2008 - 02.2009
Ticketing and Travel Consultant
Apple Vacations
07.2006 - 08.2008
Retail Operations Intern
Reliance Travel
02.2006 - 07.2006
Diploma - Hospitality And Travel Management
Reliance College
Similar Profiles
Jonathan WongJonathan Wong
Logistics Specialist / Coordinator at Geodis Singapore Ptd LtdLogistics Specialist / Coordinator at Geodis Singapore Ptd Ltd
Ayden RafaelAyden Rafael
FPI Trainee Technician Non-Destructive Testing at Ge Aerospace Engine Services Singapore Ptd LtdFPI Trainee Technician Non-Destructive Testing at Ge Aerospace Engine Services Singapore Ptd Ltd
Jeevanth Puthiya PurayilJeevanth Puthiya Purayil
Lead Marine Engineer (Loadout & Transportation) at AIBEL Pte Ptd,SingaporeLead Marine Engineer (Loadout & Transportation) at AIBEL Pte Ptd,Singapore