Summary
Overview
Work History
Education
Skills
LANGUAGE
Accomplishments
Certification
Timeline
Generic

Natcha Sawaddee

Singapore

Summary

Experienced Strategic Sales Trainer and Enablement Specialist with 7+ years in B2B SaaS, digital marketing, and corporate training across APAC. Proven track record in developing impactful onboarding programs, driving Meta product adoption, and improving performance through data-driven insights. Skilled in client relationship management, stakeholder engagement, and promoting cross-functional collaboration. Fluent in Thai and English, currently learning Korean. Seeking opportunities in customer success, sales enablement, or Product Management in Singapore to apply expertise in user onboarding, performance analysis, and cross-functional execution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Learning & Development, Sales Trainer

TDCX Singapore, Meta Project
04.2024 - Current
  • Led APAC-wide onboarding and development of over 200 Account Specialists, with a 95% success rate.
  • Designed and delivered training programs aligned with product updates and market trends, supporting improved client satisfaction and product adoption.
  • Collaborated cross-functionally to update enablement content using insights from sales, marketing, and product teams.
  • Tracked and analyzed training outcomes using key metrics and feedback loops, improving final call assessment pass rates and employee ramp-up time 20%.
  • Mentored trainees to boost engagement and long-term retention, contributing to operational excellence in a fast-paced SaaS environment.
  • Conducted training both virtually and in-person using Zoom, Talent LMS, WebEx, and lab-based classrooms.
  • Led end-to-end training projects by analyzing learning gaps, building content, and measuring training impact.

Meta Marketing Pro (Account Specialist) - Thai Market

TDCX Singapore, Meta Project
10.2023 - 04.2024
  • Managed 180+ client portfolios (USD 1.5M), driving 30% YoY revenue growth via campaign and conversion optimization.
  • Advised clients on Meta Ads buying strategies, achieving a 20% increase in ROI and campaign efficiency.
  • Conducted onboarding and workshops, reducing churn by 20% and increasing Meta feature adoption.
  • Drove a 25% increase in visibility and engagement through branding strategy and content planning.
  • Supported new hire development, enhancing onboarding efficiency and product knowledge transfer.

Account Manager

W Bangkok, Thailand
05.2023 - 10.2023
  • Managed B2B corporate and MICE (Meetings, Incentives, Conferences, and Exhibitions) accounts to promote hotel meeting packages and room blocks.
  • Generated new business through direct outreach, trade shows, and RFP coordination.
  • Improved conversion rate of group bookings by 35% by tailoring packages to corporate needs.
  • Collaborated with internal teams for flawless MICE event execution and client satisfaction.

Client Service Associate - Thai Market

TDCX Singapore, Meta Project
01.2022 - 05.2023
  • Delivered exceptional post-sales support for B2B customers of Facebook & Instagram Ads, fostering long-term client relationships.
  • Analyzed customer data to enhance advertising experiences, contributing to improved campaign performance.
  • Trained new team members, reducing onboarding time by 30% and improving team cohesion.
  • Received the Top Performer Award in April 2022.

Assistant Sales Manager - Meetings & Events

The Okura Prestige Bangkok, Thailand
09.2019 - 07.2020
  • Increased catering revenue by 30% through cross-selling and strategic upselling.
  • Managed key accounts and secured repeat business with tailored marketing strategies.
  • Conducted detailed site inspections and planning sessions, improving client booking rates.
  • Developed and utilized sales forecasts, adapting sales strategies to align with evolving market trends and client needs.

Assistant Event Manager

Marriott Hotels, Thailand
01.2019 - 09.2019
  • Ensured seamless execution of events by coordinating with internal departments and managing documentation.
  • Coordinated logistics for large-scale events and accommodations, increasing event satisfaction by 25%.
  • Negotiated with vendors and upsold services, boosting revenue per event by 15%.

Event Executive

Marriott Hotels, Thailand
05.2017 - 12.2018
  • Managed 5–7 concurrent events with up to 1,000 delegates, maintaining high service standards.
  • Handled end-to-end event planning and execution, contributing to consistent revenue growth.

Education

Bachelor Degree - Hotel Management

Sripatum University
01.2013

Skills

  • Account Managing
  • Strategic Sales and Marketing
  • Team Leadership and Training
  • Meta Ads & Digital Marketing
  • Corporate Communication
  • Client Relationship Management
  • Data Analytics and Performance Metrics
  • Data Analysis
  • Content Development
  • Training Design & Facilitation
  • Event Planning & Execution
  • Sales Enablement & Onboarding
  • Cross-functional Collaboration
  • Salesforce
  • LMS Platforms
  • Fluent in Thai & English
  • Basic Korean
  • Sales team training
  • Prospecting strategies
  • Employee onboarding
  • Technical training

LANGUAGE

Thai
English
Korean (Beginner)

Accomplishments

  • Top Performer Q4 2024 - TDCX Global L&D 2024
  • Gold Category, TDCX Trainer Certification 2024
  • Top Performer - PSO @Meta 2022

Certification

  • Google UX Design Professional - In Progress
  • Data Analytics by IBM - In Progress
  • Meta SBG Training Champions Partner, 2025

Timeline

Learning & Development, Sales Trainer

TDCX Singapore, Meta Project
04.2024 - Current

Meta Marketing Pro (Account Specialist) - Thai Market

TDCX Singapore, Meta Project
10.2023 - 04.2024

Account Manager

W Bangkok, Thailand
05.2023 - 10.2023

Client Service Associate - Thai Market

TDCX Singapore, Meta Project
01.2022 - 05.2023

Assistant Sales Manager - Meetings & Events

The Okura Prestige Bangkok, Thailand
09.2019 - 07.2020

Assistant Event Manager

Marriott Hotels, Thailand
01.2019 - 09.2019

Event Executive

Marriott Hotels, Thailand
05.2017 - 12.2018

Bachelor Degree - Hotel Management

Sripatum University

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Natcha Sawaddee