NATASHA NUR IZZATI BINTI TAHIR
Singapore
Summary
Assistant Station Manager with experience in managing daily operations at a busy train station. Skilled in providing good customer service, handling passenger concerns, and managing incidents according to procedures. Focused on maintaining safety standards and ensuring smooth station operations. Good communication skills and able to work well with colleagues and commuters.
Overview
10
10
years of professional experience
Work History
Assistant Station Manager
SMRT
2019.11 - Current
- Monitor and ensure the smooth execution of daily station operations
- Assist passengers with travel inquiries, fare discrepancies, and card-related issues
- Manage incidents and emergencies in accordance with established SOPs
- Maintain high standards of cleanliness, safety, and service quality within the station
- Conduct routine inspections and reports on station equipment and facilities
- Support effective crowd management during peak hours and service disruptions.
Play Facilitator
KidsStop
2019.01 - 2019.10
- Engaged children through interactive play and science-based activities
- Guided kids through exhibits and explained concepts in a fun, age-appropriate way
- Ensured a safe and welcoming environment for children and families
- Assisted in setting up and tidying play zones and activity areas
- Encouraged learning through hands-on experiences and positive interaction
Temp Data Entry Assistant
Yamato Transport
2018.08 - 2018.10
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Compiled information and input into database.
- Learned new skills and applied them to daily tasks, improving efficiency and productivity.
Intern
SMRT
2017.12 - 2018.03
- Attached to Trainers in the Integrated Electronics Workshop where we learn to do repair works on the equipment in the train.
- Analyzed problems, identified solutions and made decisions with guidance of the trainers.
Intern
SMRT
2015.09 - 2015.11
- Attached to the Power, Rolling Stocks and Permanent way department.
Education
Higher Nitec - Rapid Transit Engineering
ITE College West
03.2018
Nitec - Rapid Transit Technology
ITE College West
12.2015
GCE 'N' Level - undefined
Bukit Merah Secondary School
01.2013
High School Diploma -
Singapore Polytechnic
2025-05
Skills
- Operations Management
- Customer Service Excellence
- Incident & Crisis Management
- Safety & Compliance Monitoring
- Attention to Detail
- Communication Skills
Languages
English
Timeline
Assistant Station Manager
SMRT
2019.11 - Current
Play Facilitator
KidsStop
2019.01 - 2019.10
Temp Data Entry Assistant
Yamato Transport
2018.08 - 2018.10
Intern
SMRT
2017.12 - 2018.03
Intern
SMRT
2015.09 - 2015.11
Nitec - Rapid Transit Technology
ITE College West
GCE 'N' Level - undefined
Bukit Merah Secondary School
Higher Nitec - Rapid Transit Engineering
ITE College West
High School Diploma -
Singapore Polytechnic