Natasha Shankar
Summary
Driven HR professional with a proven track record. Skilled in Microsoft Office and exceptional communication, adept at fostering diversity and inclusion. Demonstrated success in improving customer relations and organizational development, showcasing strong empathy and cultural awareness. Airline professional with solid foundation in customer service and proven history of enhancing passenger experiences. Possesses keen focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Recognized for excellent communication skills and ability to handle challenging situations with poise.
Overview
7
7
years of professional experience
Work History
HR Associate
ST Engineering
04.2023 - Current
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Collaborated closely with senior leadership on succession planning initiatives aimed at preparing the workforce for future challenges.
HR Assistant
PRecious Communications
01.2022 - 02.2023
- Full spectrum of HR responsibilities
- Support on 360-degree recruitment process - initial screening, reference check calls, manage recruitment platforms, arrange interviews
- Contracts preparations (full time, part time, freelance)
- Preparation of documents; Letter of Employment, Increment
Letters, Promotion Letters - Onboarding & Offboarding
- Conduct orientation with new employees
- Manage company's Leave system
- Maintain employee record
- Assist in company trip planning
- Assist to implement & develop HR initiative
- Support during university career fairs
- Keep abreast of all employee data / movement
- HR Reporting
- Awards applications
- Personal assistant to Regional Head of HR
Executive
Central Provident Fund (CPF) Board
06.2020 - 12.2021
- Correspond with external Government agencies on monetary /
policy related request - Provide support in Government projects which involves direct
contact with members of the public - Provide general administrative support which includes telephone duties, collation of statistics
- Taught and oversee work of a handful temporary staff
- Provide operational support to Senior Management in the team
Customer Service Agent
Dubai National Air Travel Agency (DNATA)
08.2017 - 03.2020
- Worked closely with airlines; Delta, Emirates, Air France, KLM, Etihad, Indigo.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Communications
Singapore University of Social Sciences
Singapore06.2025
High School Diploma -
Nanyang Polytechnic
Singapore05.2017
GED -
Saint Anthony's Canossian Secondary School
Singapore12.2013
Skills
Microsoft Office
Diversity and Inclusion
Organizational Development
Customer Relations
Cultural Awareness
Strong empathy
Exceptional communication
Social Perceptiveness
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
HR Associate
ST Engineering
04.2023 - Current
HR Assistant
PRecious Communications
01.2022 - 02.2023
Executive
Central Provident Fund (CPF) Board
06.2020 - 12.2021
Customer Service Agent
Dubai National Air Travel Agency (DNATA)
08.2017 - 03.2020
Bachelor of Arts - Communications
Singapore University of Social Sciences
High School Diploma -
Nanyang Polytechnic
GED -
Saint Anthony's Canossian Secondary School
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