NATASHA JEREWAI
HILTON HOTEL AND RESIDENCES
Boroko
12
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Conference & Events Operations Manager
3 Years 5 Months- Manage all conference and banqueting operations from set up of venue to the execution of the event and post event.
- Maintain exceptional levels of customer service to the guests and ensuring compliance of brand standards.
- Evaluate guest's satisfaction and feedbacks and provide continuous improvement.
- Provide effective leadership to the team to ensure targets are met and guest's satisfaction is exceeded.
Conference & Events Manager
1 Year 8 Months- Liaise with clients to find out their exact event requirements.
- Produce detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing & budget).
- Manage a team of staff, giving full briefings.
- Develop process improvements based on emerging trends to enhance event planning.
Conference & Events Coordinator
2 Years 5 Months- Coordinate conferences and events booking, cancellation and postponement from clients.
- Plan & coordinate all activities to successfully execute conferences and events.
- Obtain client feedback and make appropriate changes for improvements.
- Compile weekly / monthly sales & denial reports for management and sales team to review.
Relieving Conference & Events Manager
3 Months- Oversee the administration & operation of conferencing & banqueting.
- Attending to the VIP bookings with regards to client specifications.
- Liaising with disgruntled clients and ensuring all goes smoothly.
- Attending management meeting when required and advised to do so.
Acting Executive Secretary
2 Months- Provide secretarial and administrative support to the General Manager.
- Receiving and screening phone calls and redirecting them when appropriate.
- Liaising with disgruntled clients and ensuring all goes smoothly.
- Prepare invoices and financial statements for the hotel’s apartment guests.
Food & Beverage Administrative Assistant
3 Months- Assist food & beverage manager in any and all aspects of the day to day operation.
- Compile daily operational & revenue report for the department.
- Ordering for the office, organizing, filing, data entry, menu formatting and creating flyers.
- Assist in correcting and maintaining employee timesheets and other documents required.
Food & Beverage Promoter
7 Months- Increasing sales for the department
- Creating and implementing ideas for promotion within the department
- Create and maintain relationships with frequent guests of the hotel.
- Hosting and ensuring all promotions meet guests expectations.
Education
Tourism And Hospitality Management - Hospitality And Tourism Management
Skills
Problem-solving
Team leadership
Operations management
Customer service
Operational efficiency
Decision-making
Employee motivation
Customer relationship management
Client relationships
Accomplishments
- Awarded the Head of Department of the Year in 2025 - Hilton Hotel and Residences
- From August 2021 to October 2022, I converted a total revenue of K5,998,523.57 against a total budget of K3,544,125.00
- In November 2022, under my lead, we did an out door catering and catered for a 2000 heads gathering
- I successfully executed a fundraiser event in 2018 for Gateway Hotel to raise funds for the PNG Cancer Foundation.
- Seek managements approval to do staff cross exposure and now a staff has moved from banquet operations to admin assistant in just one year.
Timeline
Conference & Events Operations Manager
HILTON HOTEL AND RESIDENCES
05.2023 - CurrentRead More
Conference & Events Manager
GATEWAY HOTEL & APARTMENTS
08.2021 - 04.2023Read More
Conference & Events Coordinator
GATEWAY HOTEL & APARTMENTS
02.2019 - 07.2021Read More
Relieving Conference & Events Manager
GATEWAY HOTEL & APARTMENTS
11.2018 - 02.2019Read More
Acting Executive Secretary
GATEWAY HOTEL & APARTMENTS
07.2018 - 09.2018Read More
Food & Beverage Administrative Assistant
GATEWAY HOTEL & APARTMENTS
03.2018 - 06.2018Read More
Food & Beverage Promoter
GRAND PAPUA HOTEL
03.2015 - 10.2015Read More
Divine Word University
Tourism And Hospitality Management from Hospitality And Tourism Management
Read More
Hobbies and Interests
When Im not at work, I like to read a book, mostly non fictional, play team sports (basketball or netball) or enjoy a puzzle game.