Natasha Ibrahim
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
7
7
years of professional experience
Work History
Senior Administrative Assistant2 (Management Assistant to GM CCS East)
Shell Singapore Pte Ltd
09.2022 - 01.2025
- Streamlined office procedures by organizing files and managing schedules.
- Provided administrative support to executives for optimizing workflow and productivity.
- Organized and coordinated high-level meetings, workshops, and conferences across multiple time zones, ensuring seamless execution.
- Managed travel arrangements, visa applications, and expense claims via Concur.
- Acted as a focal point for internal and external visitors, ensuring smooth office operations and visitor experience.
- Supported office management tasks, including supplier coordination, team support, and procurement processes.
- Prepared and proofread reports, presentations, and other communication materials.
- Ensured compliance with financial and administrative policies, managing contracts and supplier relationships.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Senior Administrative Assistant (PA to GM APME, GM BD, and GM M&CE)
Shell
01.2020 - 09.2022
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported operations by preparing and updating documents, reports and spreadsheets.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Provided full administrative support to multiple General Managers, including scheduling, correspondence, and meeting coordination.
- Organized internal and external engagements, managing logistics and preparation of documentation.
- Acted as an on-site liaison for team support, ensuring smooth coordination and issue resolution.
- Coordinated procurement processes and managed vendor relationships.
Administrative Assistant (PA to GM CE, APME and GM MACRO-DISTRIBUTORS) – Contractor
Shell
12.2017 - 01.2020
- Schedule and manage local activities
- Oversee new employee onboarding (laptop, ServiceNow, badges, business cards)
- Assist GMs with document management, legal/fiscal matters, and office administration
- Handle sales, marketing, and procurement transactions (raising PRs, following up on POs)
- Manage CGMs’ yearly calendar in MS Outlook, coordinating with leadership
- Manage121s, quarterly reviews, and ELT meetings
- Support CGMs’ with visa, passport, work permits, travel bookings, and expense claims (via CWT/Concur)
- Compile meeting agendas and pre-reads for CGMs’ Leadership Team
- Coordinate rewards/recognition gifts with global admin staff
- Assist with CGMs’ communication, engagement activities, and newsletters
- Provide additional support (GSAP, courier, stationary, purchasing, conferences)
Education
Diploma - Business Management
Kaplan
01.2025
Skills
- Expertise in Administrative Management
- Proficient in organizing workshops, meetings, and conferences, including logistics and documentation
- Strong coordination skills with internal and external stakeholders
- Proficiency in Microsoft Office Suite, Concur, SharePoint, and other enterprise software
- Ability to manage contracts, expense claims, and procurement processes
- Excellent communication and documentation skills, with a keen eye for detail
Timeline
Senior Administrative Assistant2 (Management Assistant to GM CCS East)
Shell Singapore Pte Ltd
09.2022 - 01.2025
Senior Administrative Assistant (PA to GM APME, GM BD, and GM M&CE)
Shell
01.2020 - 09.2022
Administrative Assistant (PA to GM CE, APME and GM MACRO-DISTRIBUTORS) – Contractor
Shell
12.2017 - 01.2020
Diploma - Business Management
Kaplan
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