Mohamad Hilmi
Summary
Driven and adaptable professional with extensive experience in high-volume dining and retail environments, notably at Black Canyon and AEON. Excelled in enhancing customer satisfaction through exceptional service quality and efficient problem resolution. Demonstrated prowess in inventory management and cash handling, alongside a proven ability to foster meaningful customer relationships. Achieved significant improvements in workflow coordination and team collaboration.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Black Canyon
AEON Mall Tebrau City
07.2023 - 08.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Store Assistant
Mr Dollar
Toppen Mall
03.2023 - 07.2023
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained clean and organized store environment, contributing to positive shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
Store Assistant
AEON
AEON MALL Terbau City
08.2022 - 02.2023
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Operated POS system to process payments and provide receipts.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Maintained clean and organized store environment, contributing to positive shopping experience.
- Enhanced customer satisfaction by providing prompt and courteous service at all times.
- Facilitated team-oriented atmosphere, leading to improved employee morale and reduced turnover.
- Improved product knowledge among staff with regular training sessions, leading to better customer service.
Education
SPM - SPM
SMK Taman Puteri Wangsa
Jalan Beladau 30 Taman Puteri Wangsa06.2022
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Memory retention
- Food presentation
- Cash Handling
- Menu Memorization
- Order Accuracy
- Guest Relations
- Safe Food Handling
- Professional Appearance
- Service prioritization
- Food safety understanding
- Relationship Management
- High-volume dining
- Order Management
- Menu presentation
- Table Bussing
- Bill computation
- Dining area maintenance
- Quality Control
- Salesmanship
- Team Player
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
- High Energy and Stamina
- Organizational Skills
- Cool Under Pressure
- Relationship Building
- Teamwork and Collaboration
- Workflow Coordination
- Food Safety Standards
- Multitasking
- Food and Beverage Service
- Transactions and Cash Handling
- Inventory Management
- Beverage Preparation
- Task Prioritization
- Excellent Communication
Timeline
Restaurant Waiter
Black Canyon
07.2023 - 08.2024
Store Assistant
Mr Dollar
03.2023 - 07.2023
Store Assistant
AEON
08.2022 - 02.2023
SPM - SPM
SMK Taman Puteri Wangsa