Natasha Bint Abdullah
Singapore
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
11
11
years of professional experience
Work History
Service Coordinator
MAN ENERGY SOLUTIONS SINGAPORE
2022.09 - Current
- In charge of logistics coordination of spare parts to be sent to vessel/freight forwarder/yard.
- Communicated with internal colleagues to track updates on work progress.
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information such as freight invoices and fitters timesheets into database system.
Service Coordinator
Raytheon Anschutz Singapore
2020.06 - 2022.08
- I coordinate jobs in the Marine field for engineers to go on-board
- The process starts from providing quotation to customer, following up email correspondence, liaising with agents, settling Yard or Port permits, invoicing and then billing until the job is completed
- Well versed using SAP.
Customer Service Officer
ST Engineering
2017.06 - 2020.05
- I was answering calls for a government hotline, job scope included providing solutions and escalating to the higher level for issues beyond my level
- Thereafter I moved on to the email team when I liaised with customers strictly via emails to provide solutions.
Customer Service Officer
Singtel
2015.04 - 2016.04
- I was attending calls for a Technical department for premium customers
- We went through training to learn technical terms and troubleshooting
- I also was trained to use SAP system.
Customer Service Officer
Antasis
2013.07 - 2015.01
- I attended calls for a Government hotline, provided solution based on my level
- Thereafter escalated for issues beyond my level
- Moved on the email team to handle feedback/complaints
- All these were done through Salesforce.
Education
Diploma in Business Practice -
Ngee Ann Polytechnic
08.2021
Nitec in Nursing -
ITE College East
04.2012
GCE N Levels -
Clementi Town Secondary School
01.2007
Skills
- Notetaking and documentation
- Reliability
- Logistics Coordination
- Multitasking Abilities
- Accurate Recordkeeping
- Service monitoring and evaluation
- Meeting facilitation
- Telephone communication
- Proficiency in Office programs
- Problem-solving aptitude
- Attention to Detail
- Organizational Skills
- Continuous Improvement
- Teamwork and Collaboration
- Time Management
- Interpersonal Communication
Personal Information
- Place of Birth: Singapore
- Date of Birth: 12/15/91
- Gender: Female
- Nationality: Singaporean
- Marital Status: Single
Resumeobjective
Being in the customer service field for many years allows me to understand that every job is customer oriented. My goal is to strive the best I can do provide the ultimate customer experience in the simplest way with a human touch in the corporate world. I am dedicated and disciplined when I put my mind on something and it shows in my job and personal life.
References
References available on request.
Hobbies and Interests
- Reading
- Nature walks
- Brunch
Timeline
Service Coordinator
MAN ENERGY SOLUTIONS SINGAPORE
2022.09 - Current
Service Coordinator
Raytheon Anschutz Singapore
2020.06 - 2022.08
Customer Service Officer
ST Engineering
2017.06 - 2020.05
Customer Service Officer
Singtel
2015.04 - 2016.04
Customer Service Officer
Antasis
2013.07 - 2015.01
Diploma in Business Practice -
Ngee Ann Polytechnic
Nitec in Nursing -
ITE College East
GCE N Levels -
Clementi Town Secondary School
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