Natalie Tang
Summary
Motivated server/barista with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Provides fast and high-quality service and knowledge of products to customers.
Overview
1
1
year of professional experience
Work History
Server/Barista
Tigerlily Patisserie
02.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Packaged pastries or bakes and other food items for customer purchase.
- Restocked display cases to promote specialty food items.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Server
Guzman Y Gomez
11.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Certificate/Foundation - International Foundation Programme
Singapore Institute of Management
Singapore05.2024
High School Diploma -
ACS International
Singapore11.2022
Skills
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Memory retention
Cleanliness standards
Service prioritization
High Energy and Stamina
Item promotion
Point of sale operation
Stock/Inventory Control
Fast learner
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Elementary (A2)
Timeline
Server/Barista
Tigerlily Patisserie
02.2023 - 04.2024
Server
Guzman Y Gomez
11.2022 - 02.2024
Certificate/Foundation - International Foundation Programme
Singapore Institute of Management
High School Diploma -
ACS International
Similar Profiles
Britney GoodrichBritney Goodrich
Stylist at Tigerlily SalonStylist at Tigerlily Salon
Abbey NajiAbbey Naji
Hostess at TigerLilyHostess at TigerLily
Lourdes 'Lulu' BautistaLourdes 'Lulu' Bautista
Owner / Administrator / Lead Teacher at Corazon & Tigerlily PreschoolsOwner / Administrator / Lead Teacher at Corazon & Tigerlily Preschools