Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Natalie Seng

Singapore
Natalie Seng

Summary

When I was young I neglected my studies and when I was 18 years old I started to regret as I never studied hard enough. I have to work part time job as a sever in F&B to earn money to provide for myself while studying so I decided to instead start working hard and gaining work experience instead and trying many diversity of jobs I have decided it’s time find a job and work full time and settle down! Retail professional with hands-on experience in customer service and store operations. Proven ability to manage inventory, maintain clean and organized sales floor, and assist customers with their needs. Known for team collaboration, adaptability to changing demands, and strong focus on achieving results through excellent service and efficient operations.

Overview

8
years of professional experience
1
Certification

Work History

N.CAT PTE LTD

Junior Retail Assistant
04.2024 - 08.2025

Job overview

  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed cash register operations to ensure accurate financial transactions.

Nice Cosmetics

Sales Assistant
11.2021 - 05.2022

Job overview

  • Duties and Responsibilities:
  • -Handling the products in the store
  • -Promoting items in the store when a customer walks in and explain to them how it can be used
  • -Handling enquirers on that each customers might have on different products in the Store
  • -Using communication skills to persuade the buyer to buy products and using pronation period to increase sales in the store
  • Learning Pointers:
  • -Using Excel for many of my previous jobs as to manage payments and checks and learned to been practicing it ever since

H&M

Sales Assistant
06.2020 - 03.2021

Job overview

  • Duties and Responsibility:
  • -Replenish Clothes Sizes throughout the shop to avoid missed sales
  • -Ensuring the area is clean and tidy
  • -Fold and hanging clothes whenever necessary and making sure to help customer return the clothes to their allocated position after trying them on or unfolding it.
  • -Handling the payments customer make and encouraging them to sign up to the memberships or recommending them to use a certain payment method to get a greater discount.
  • -Helping to handle returns/exchange of clothing
  • Learning Pointers:
  • -Being efficient in renewing the stocks for the clothings
  • -Attending to any needs the customer has
  • -Having to learn the meaning of teamwork throughout my work here

Rhodo Property & Estate Management Services Pte Ltd

Admin Assistant
06.2018 - 10.2019

Job overview

  • Duties and Responsibilities:
  • -Making Phone calls and having a good people relation
  • -Record keeping of residents details and data
  • -Keeping records for the site operations
  • -Issue of carpark labels ,residents pass and access cards
  • -Accounting checks and handling financial status
  • -Help to manage booking facilities
  • -Help to resolve residents complains and manage the situation
  • Learning pointers:
  • -Learned to execute Excel/Powerpoint/Word to manage the Checks/Cash that residents have issued to us
  • -Having a better people to people relation

Pizza Hut

Server/Waitress
02.2017 - 08.2017

Job overview

  • Duties and responsibilities:
  • -Memorising Customers order and ensuring they received what they asked for
  • -Having a high energy mentality even when feeling stress or just having a bad day
  • -Learning Team work between the employees and colleagues to get the job done and hit the Quota for the day
  • -Having to memorise the table layouts and menu to make suggestions to customer or even customer asking to change their seats
  • -Having to work in a fast pace environment without being physically or mentally drained
  • Skill Learned:
  • -Learned Communication skills between customer and worker
  • -Learned to Resolve conflict between customers
  • -Use Teamwork to overcome obstacles and challenges in the job
  • -Keeping a high energy mentality as working in a Customer Service job scope
  • -Having to memorise the table layout of the restaurant and the entire menu to assist customer if they needed any help

Education

ITE CENTRAL

ITERETAIL
01.2019

Northlight Secondary School

Secondary School
01.2017

Fernvale Primary School

Primary School
01.2013

Skills

  • Cash handling accuracy
  • Store maintenance
  • Merchandise display
  • Reliability and punctuality
  • Friendly and helpful
  • Customer service
  • Team leadership
  • Honest and dependable

Certification

  • ITE Skills Certificate in Retail Services
  • Chief Executive Officer
  • 2018-11-07

Work Type

Full Time

Timeline

Junior Retail Assistant

N.CAT PTE LTD
04.2024 - 08.2025

Sales Assistant

Nice Cosmetics
11.2021 - 05.2022

Sales Assistant

H&M
06.2020 - 03.2021

Admin Assistant

Rhodo Property & Estate Management Services Pte Ltd
06.2018 - 10.2019

Server/Waitress

Pizza Hut
02.2017 - 08.2017

ITE CENTRAL

ITERETAIL

Northlight Secondary School

Secondary School

Fernvale Primary School

Primary School
Natalie Seng