Nashra Ashekin Ahmad
Summary
Results-oriented professional eager to embrace new challenges and advance within a reputable organization. Thrives in dynamic environments that foster professional growth, consistently leveraging skills and expertise to drive meaningful contributions. Passionate about maximizing potential and making impactful contributions that align with organizational goals while pursuing career progression opportunities. Seeking a platform to fully utilize and expand talents, contributing to personal and organizational success.
Knowledgeable with strong background in service operations. Proven ability to enhance customer satisfaction and streamline processes, contributing to overall operational efficiency. Demonstrated expertise in problem-solving and effective communication, ensuring smooth and productive interactions.
Overview
26
26
years of professional experience
Work History
Senior Patient Service Officer at Business Office
Thomson Medical
01.2023 - 01.2024
- Process patients' refunds through cheques and credit cards in a timely manner.
- Manage daily patients' discharge and preparations of their bills.
- Ensure timely and accurate billing for submission to relevant authorities for Medisave / Medishield claims through The MediClaim system.
- Check ledger to ensure the accuracy in billing including the Letter of Certification
- Performs daily discharges of patients form wards.
- Provide itemized detailed bills and private medical insurers as and when requested
Customer Service Officer/Inside Sales Specialist
Parkway Shenton Support Centre
01.2022 - 04.2023
- To survey and qualify potential leads via call, email and web resources.
- To assist with Enquiries via WhatsApp and email
- Escalations to Respective department and follow up.
- Proactively reach out to clients to assist and secure their appointments.
- Processes are in place to follow up with potential leads.
- We promote our brand and services as well as to qualify leads for medical benefits services and acquire their current provider and contract end date for us to follow up
- We focus on securing new appointments and go the extra mile for clients by proactively assisting them and promoting better packages
- Clients appreciate our services to get health screenings in an efficient way with a personalised touch
- IHH Healthcare
Customer Care Officer
Tele-Centre Services Pte Ltd
01.2021 - 12.2021
- Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
- Escalate cases that do not fall within FAQs to the relevant and correct parties.
- Follow-up on outstanding cases and perform call-backs to customers if necessary.
- Update call logs and reports to ensure daily, weekly and monthly SLAs are being consistently met.
- Keep up with the latest information and product knowledge to ensure accurate information is being provided to customers.
- Other ad-hoc duties assigned.
- Health Promotion Board
Customer Service Officer
Frasers Property Pte Ltd
01.2019 - 01.2020
- To provide excellent customer service to internal and external customers.
- To assist in the execution of shopping mall’s promotion and redemption programmes.
- To handle all customers’ enquiries and provide assistances as and when necessary to shoppers.
- To ensure that the redemption process during the A&P promotion is carried out properly.
- To provide administrative support to the Management Office whenever necessary
Senior Service Officer
Playolah Pte Ltd
08.2018 - 01.2019
- Daily sales operation and operate cash register play
- Assisting parents in registration and other needs
- Interacting with the kids, supervising the child while playing
- To provide training for new staff
- Promoting the playground and up-selling of Fun passes (Membership)
- To manage the playground in terms of safety, hygiene and in line procedures.
Retail Assistant
Arklife Distributors Pte Ltd
12.2017 - 07.2018
- Cashiering and daily sales operations
- Attend to customer needs, complaints, and enquiries
- Assisting customer in choosing apparels, supplements, and general items such as dates and honeys
- Assist in stock take, ordering and receiving stocks
- Display merchandise and replenish stocks
- Perform general housekeeping duties
Admin Assistant (Contract)
Savills Property Pte Ltd
03.2017 - 05.2017
- Assist in handling and maintaining proper records of feedback or complaints received from the residents
- Assist the CM to attend to notice and update strata roll upon receipt of notice of transfer
- Assist the Condominium Manager in petty cash management and collection of payment by residents on daily basis, including daily account closing
- Update trust accounts periodically of all transactions for the contributions, facilities’ charges and deposits for receipts issuance to residents
- Manage the booking of estate facilities such as BBQ pits, tennis courts, function room etc. according to House Rules, By Laws and Standard Operating Procedures
- Establish and maintain proper filing system to ensure smooth documentation and administration of the estate
- Carry out regular update of the content of the notice board(s)
- Coordinate council meetings and annual general meetings as instructed by the Condominium Manager
- Maintain inventory of office stationery and equipment maintenance record and perform general administrative duties
- Any other duties assigned by supervisor / Manager
Event Sales Executive (Freelance)
Sg Trendhunters Pte Ltd
07.2015 - 05.2017
- Doing set-up and teardown of events wagon sales
- Ensuring sufficient stock on-hand
- Planning and Displaying products
- Engage customers in short dialogue to determine their purchasing needs
- Provide customers with product information and demonstrate product features
- Answer customers’ questions about product features
- Provide customers with pricing information and any special discounts
- Attach price tags to each item and make sure that they reflect updated price information
- Guide customers to assist them making purchasing decisions
Customer Service Officer
Jurong Point Shopping Mall
08.2015 - 02.2017
- Manage customer service / information counter
- Identify and assess customers’ needs to achieve satisfaction
- Assist in the execution of the mall’s promotions and events
- Managing mall’s Loyalty Program redemptions, enquiries and all aspects of support
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up
- Make public announcements
- Assist in sale and redemption of vouchers
- Assist in the up keeping of the mall
- Go the extra mile to engage customers
- To maintain a high level of staff service standards
- From March 2007-August 2015: I Was A Home-Maker And Own An On-Line Food Business Collaborating With Schools For Small Events Catering.
Customer Service Officer
Metro Pte Ltd
02.2004 - 03.2007
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Set up new customer accounts
- Process redemptions, orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Manage customers’ accounts in CRM System
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Provide Gift wrapping Service
- Doing Announcement on P.A system
Receptionist (Part-Timer)
Aerobics World
01.1998 - 01.2000
- Handle front-desk administrative duties and enquiries
- Serve and engage all walk-in customers with superior service
- Provide support and assist in all customer related matters and transaction records
- Coordinate, record, monitor and update of appointments and members attendance
- Maintain cleanliness, hygiene and image
Education
Higher Certificate in Healthcare Operations -
Ngee Ann Secondary School
11-2000
Certificate - Basic, Intermediate, and Advance Excel 2016
Professional Diploma - Leadership and People Management
Certificate - Contact Centre
Certificate - Microsoft Office Basic & Intermediate
GCE 'N' Level Certificate - undefined
PSLE Leaving Certificate - undefined
Perform Advance Spreadsheet Functions 1-3 -
Genetic Computer School Pte Ltd
12-2022
Diploma in Leadership And People Management -
SSTC Institude Pte Ltd
07-2020
Certificate in Contact Centre Trainning -
NTUC
01-2015
GCE 'N' Level -
Ngee Ann Secondary School
11-2000
Skills
- Ability to connect with diverse audiences
- Detail-oriented record management
- Proficient in independent tasks
- Efficiency-focused team contributor
- Strong organizational abilities
- Maintain high professional standards
- Analytical problem-solving
- Ability to perform under pressure
- Prioritization and scheduling
- Advanced Excel skills
- Client support center
- Professional phone communication
- Customer service expertise
- Exceptional customer support
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Timeline
Senior Patient Service Officer at Business Office
Thomson Medical
01.2023 - 01.2024
Customer Service Officer/Inside Sales Specialist
Parkway Shenton Support Centre
01.2022 - 04.2023
Customer Care Officer
Tele-Centre Services Pte Ltd
01.2021 - 12.2021
Customer Service Officer
Frasers Property Pte Ltd
01.2019 - 01.2020
Senior Service Officer
Playolah Pte Ltd
08.2018 - 01.2019
Retail Assistant
Arklife Distributors Pte Ltd
12.2017 - 07.2018
Admin Assistant (Contract)
Savills Property Pte Ltd
03.2017 - 05.2017
Customer Service Officer
Jurong Point Shopping Mall
08.2015 - 02.2017
Event Sales Executive (Freelance)
Sg Trendhunters Pte Ltd
07.2015 - 05.2017
Customer Service Officer
Metro Pte Ltd
02.2004 - 03.2007
Receptionist (Part-Timer)
Aerobics World
01.1998 - 01.2000
PSLE Leaving Certificate - undefined
GCE 'N' Level Certificate - undefined
Certificate - Microsoft Office Basic & Intermediate
Certificate - Contact Centre
Professional Diploma - Leadership and People Management
Certificate - Basic, Intermediate, and Advance Excel 2016
Higher Certificate in Healthcare Operations -
Ngee Ann Secondary School
Perform Advance Spreadsheet Functions 1-3 -
Genetic Computer School Pte Ltd
Diploma in Leadership And People Management -
SSTC Institude Pte Ltd
Certificate in Contact Centre Trainning -
NTUC
GCE 'N' Level -
Ngee Ann Secondary School
Section name
- Dear Sir /Ma’am
- I am enclosing my resume in response to your esteemed establishment’s requirement of the position I am keen to apply for. I understand the high requirements and demands of the current position I would like to apply for and as I am a dedicated, charismatic, pleasant, and diligent individual. While at the job, I always find ways to equip and enhance myself with the latest advancements and knowledge in my industry. I am always open to ways to improve myself and gain additional knowledge. I also enjoy meeting new people and interacting with them. I am confident that I will be an asset to your company. I would very much like to discuss opportunities with your company. Thank you for taking the time to review my resume. I look forward to talking with you.
- Sincerely
- Nashra Ahmad
- Last Drawn Salary: $3200
Reasons for leaving
Senior Patient Service Officer – Business Office
Thomson Medical
Reason for leaving: Pursued further studies and professional development.
Customer Service Officer / Inside Sales Specialist
IHH Healthcare
Reason for leaving: Unable to continue overnight shift arrangements due to family commitments.
Customer Care Officer (Contract)
Health Promotion Board via Tele-Centre Services Pte Ltd
Reason for leaving: Completed contract and explored opportunities for career growth.
Concierge
Frasers Property
Reason for leaving: Resigned to support family caregiving responsibilities.
Senior Service Officer
Playolah
Reason for leaving: Company operations ceased during the COVID-19 period.
Event Sales Executive (Freelance)
SG Trendhunters
Reason for leaving: Transitioned to pursue full-time opportunities.
Admin Assistant (Contract)
Savills
Reason for leaving: Completed maternity cover contract.
Customer Service Officer
Jurong Point
Reason for leaving: Relocated residence and sought opportunities closer to home.
Customer Service Officer
Metro
Reason for leaving: Took a career break for family commitments.
Receptionist (Part-Time)
Aerobics World
Reason for leaving: Continued education and studies.
ADDITIONAL INFORMATION Last Drawn Salary: SGD 3,200 (Negotiable) Available for customer service, hea
ADDITIONAL INFORMATION
Last Drawn Salary: SGD 3,200 (Negotiable)
Available for customer service, healthcare administration, contact centre, and community engagement roles.