Nash Francis Valencia
Project Manager
San Fernando
Summary
Experienced with Customer Support, Technical Support, Sales Team. Good written and verbal presentation skills. Use proper grammar and have a good speaking voice. Knowledgeable in Microsoft Office and Web Browsing. Excellent attendance record. Experience with Training and People Handling tasks.
Resourceful Project Manager with 1 hear and a half years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Project Manager
Masergy
05.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Team Leader Supervisor
Accenture
07.2021 - Current
- Weekly Business Review
- Direct Client Interactions
- Performance & People Management
- Weekly Coaching sessions with the Agents
- Handling Client Escalations
- GDR Reviews with Verizon Management
- Cluster Lead for Managed Services Implementation Management
Governance Leader
Accenture
03.2023 - 11.2023
- Reactive Individual Contributor
- System/Process Enhancement Facilitator
- POC for Client Account/Service Improvement Plans
- Governance Leader for Verizon Managed Services Implementation Management Group
Order Manager
ACCENTURE INC
01.2020 - 06.2021
- Handled B2B account under VERIZON Network (Email and Web Meetings)
- Order Status Presentation
- Direct Client Interactions
- Order Management
Operations Team Leader
INSPIRO
07.2018 - 11.2019
- Ad-hoc Quality Analyst/Ad-hoc Trainer/ Deferred Workload POC/ Personalization Universe
- Part of the Business Support Group
- Handled a team of new hire agents (Non-Voice, Voice Agents, Chat Agents, Email)
- Took in Supervisory calls
- Client Interactions
Seasonal Agent
Inspiro
10.2016 - 11.2019
- Taking calls, answering customer emails and resolving backorder issues
Education
Secondary School -
Blessed Sacrament Catholic School
Primary School -
Placido Del Mundo Elementary School
Marketing Management
Far Eastern University
Skills
Experienced with Customer Support
Technical Support
Good written and verbal presentation skills
Use proper grammar and have a good speaking voice
Knowledgeable in Microsoft Office and Web Browsing
Excellent attendance record
Experience with Training and People Handling tasks
Strong Interpersonal Communication skills
Project management
Project tracking
Schedule management
Project scheduling
Technical support
TRAINING/WORKSHOPS ATTENDED
INSPIRO RELAYA
- Operational Leadership Summit
- CORE Grow Coaching
ACCENTURE INC
- OJTL - On the Job Team Leader Training
- ELP - Emerging Leadership Program
- Managed Services Implementation Management
Accomplishments
- Top Order Manager for VES GOLD for 3 consecutive months (November of 2021, January and February of 2022)
- Top Team Leader for VES GOLD for 3 consecutive months (June, July, August of FY22)
- Governance Leader IN IT TO WIN IT Winner for September 2023
- Implemented 6 titles for Process Improvement as GL
- Implemented 2 titles for System Enhancement as GL
- Implemented 1 title for System Issue
- Closed out 4 Service Improvement Plans
- Accenture FY22 QA A-List Awardee
Education
other
Personal Information
Timeline
Project Manager
Masergy
05.2024 - Current
Governance Leader
Accenture
03.2023 - 11.2023
Team Leader Supervisor
Accenture
07.2021 - Current
Order Manager
ACCENTURE INC
01.2020 - 06.2021
Operations Team Leader
INSPIRO
07.2018 - 11.2019
Seasonal Agent
Inspiro
10.2016 - 11.2019
Primary School -
Placido Del Mundo Elementary School
Marketing Management
Far Eastern University
Secondary School -
Blessed Sacrament Catholic School
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