SAP
Customer Care Advisor
UOB
11.2023 - Current
Hi, I’m
Naseem Banu Khalid
Abdul
Summary
Customer service oriented, team player,objective driven
Work History
UOB
Customer Care Advisor
11.2023 - Current
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solution of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Handled loans and investment for private banking
Kerry Logistics Pte Ltd
Logistics Coordinator
11.2023 - 12.2023
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
Education
Temasek PolytechnicSingapore
High School Diploma
04.2001
Skills
Inbound Customer Service
undefinedSoftware
Microsoft excel,word
Timeline
Logistics Coordinator
Kerry Logistics Pte Ltd
11.2023 - 12.2023
Temasek Polytechnic
High School Diploma
04.2001
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