Summary

Work History

Education

Skills

Software

Timeline

Hi, I’m

Naseem Banu Khalid

Abdul

Summary

Customer service oriented, team player,objective driven

Work History

UOB

Customer Care Advisor

11.2023 - Current

Job overview

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solution of customers every day with positive attitude and focus on customer satisfaction.
Resolved concerns with products or services to help with retention and drive sales.
Logged call information and solutions provided into internal database.
Handled loans and investment for private banking

Kerry Logistics Pte Ltd

Logistics Coordinator

11.2023 - 12.2023

Job overview

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Tracked orders and notified customers of status or potential delays.
Generated documentation and information required for customer shipments.

Education

Temasek Polytechnic
Singapore

High School Diploma

04.2001

Skills

Inbound Customer Service

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Software

SAP

Microsoft excel,word

Timeline

Customer Care Advisor

UOB

11.2023 - Current

Logistics Coordinator

Kerry Logistics Pte Ltd

11.2023 - 12.2023

Temasek Polytechnic

High School Diploma

04.2001