Naseem Khalid
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
1
1
Certification
1
1
Language
Work History
Maintenance Planner
Singapore Aero Services Ltd
01.2024 - Current
- Conduct real time information on the operating control systems to check on singapore airlines /scoot downtime aircrafts,i.e. if the aircraft is grounded for more than 12 hours, pitot covers are covered to protect the aircraft operating systems.
- Send reports at 1200pm, 0000 and 0600 am on daily basis to emphasis on the number of aircrafts that require the pitot covers.
- Create assignments for boeing and airbus at 0600/0700 and 1500/1600 for the engineers to reference and Include in their daily tasks to ensure to install pitot covers on airplanes.
- The call alert are notifications that the planner need to send to the group chats to intercept them if their aircraft is part of the schedule. Also to remove the pitot covers in case of any change of scheduling.
- Maintain a daily report schedule for all aircrafts concern.
Customer Service Executive
Kelly Logistics Centre
06.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive
Philips Apac Pte Ltd
06.2022 - 06.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Customer service officer
Nippon express pte ltd
06.2021 - 06.2022
- Dealing with HP account,i.e the biggest account for Nippon,providing dgd support as well as arrange shipment for customer overseas china and US
- Ensure that permits are accurate to ensure that we meet the AED requirements
- Doing night shift duty to ensure cargo is departed on time
- Handling SAP software to generate invoice for customer
- Doing monthly report to customer on their shipments
- Ensuring 24/7 support for customer account.
Shipping coordinator
Omni Logistics all in Pte ltd
04.2018 - 05.2021
- Handles shipping documentations for customer
- Send out email bookings to forwarders
- Apply tier 3 permits for strategic shipments
Allied Educator
Ministry of Education
01.2013 - 12.2015
- Educator (ministry of education)
- Assist main teachers with preparation of lessons
- Conduct parent teacher meetings
- Assist with cca, other commitees
Customer Service Represenative
Teledirect Pte Ltd
01.2011 - 12.2012
- For Singapore Airlines)
- Handling correspondence emails with Singapore Airlines customers, assist to make periodic booking of flights and other partner airlines
- Handle ad hoc calls for passengers to make bookings for flights
- Last Drawn Salary : S$2,000
Corporate Sales
Starhub Pte Ltd
07.2010 - 12.2010
- Admin Personnel) Handling mobile and broadband applications for corporate sales only Ensures delivery on time for customers Handling day to day emails to expedite delivery, handling enquiries from customers.
Administrator
DHL Global Forwarding Pte Ltd
01.2010 - 06.2010
- Handing day to day incoming shipment for Starbucks Singapore
- Liasing via email with suppliers’ quotations
- Arranging Local pickup as well as overseas operations.
Procurement Specialist
IBM
06.2007 - 07.2009
- Execute orders for Contract Manufacturers world wide with IBM Singapore Trading Center
- Direct liasing with suppliers worldwide
- Assist in day-to-day operational issues such as invoicing, etc
- IBM STC is only hub for the buy and sell process for contract manufacturers worldwide
Customer Service Officer SATS
06.2003 - 06.2007
- Handles flight duties and other operational duties Flight departure duties as well as VIP Handling flights
Education
Diploma - Human Resource & Finance
Temasek Polytechnic
O Levels - undefined
St Anthony’s Canossian Convent Secondary
undefined
East View Primary, PSLE
Skills
Public Speaking
Inbound Customer Calls
Team Collaboration
Credit Card Payment Processing
SAP processing
Microsoft Words/excel
Analytical skills
Certification
39
ADDRESS: BLOCK 811 TAMPINES AVENUE 4 #04-201
Additional Information
- Travel: , Willing to travel
Timeline
Maintenance Planner
Singapore Aero Services Ltd
01.2024 - Current
Customer Service Executive
Kelly Logistics Centre
06.2023 - 12.2023
Customer Service Executive
Philips Apac Pte Ltd
06.2022 - 06.2023
Customer service officer
Nippon express pte ltd
06.2021 - 06.2022
Shipping coordinator
Omni Logistics all in Pte ltd
04.2018 - 05.2021
Allied Educator
Ministry of Education
01.2013 - 12.2015
Customer Service Represenative
Teledirect Pte Ltd
01.2011 - 12.2012
Corporate Sales
Starhub Pte Ltd
07.2010 - 12.2010
Administrator
DHL Global Forwarding Pte Ltd
01.2010 - 06.2010
Procurement Specialist
IBM
06.2007 - 07.2009
Customer Service Officer SATS
06.2003 - 06.2007
O Levels - undefined
St Anthony’s Canossian Convent Secondary
undefined
East View Primary, PSLE
Diploma - Human Resource & Finance
Temasek Polytechnic