Computer Helpdesk Technician
Micro 2000 Technology
03.2022 - 09.2022
- Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
- Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
- Served as a liaison between the IT department and end-users, fostering positive relationships through effective communication about technology-related concerns.
- Streamlined helpdesk processes, resulting in reduced wait times and increased productivity for endusers.
- Implemented ticketing system improvements that led to more accurate tracking of support requests and faster response times.
- Responded to customer inquiries and provided technical assistance over phone and in person.
