NARUEMON PRAWISET
Bangkok
Summary
I am a service-oriented professional with experience in customer-facing roles across airline ground services, reception, and customer relationship functions. My background includes assisting customers in fast-paced environments, managing check-in and boarding processes, handling reservations and billing, and resolving customer inquiries and complaints professionally. I work well with diverse customers and remain calm and attentive under pressure. I am detail-oriented, reliable, and proactive in supporting daily operations and team coordination. Through my experience, I have developed strong communication, problem-solving, and multitasking skills, and I consistently aim to deliver smooth, positive service experiences.
Overview
5
5
years of professional experience
Work History
Customer Centricity & Relationship
Siam Piwat pte ltd
10.2025 - Current
- Delivered excellent customer experience across all touchpoints and built long-term customer relationships.
- Gathered and analyzed VOC feedback to understand needs, service gaps, and improvement areas.
- Worked with cross-functional teams to resolve issues quickly and handled complaints professionally.
- Monitored customer satisfaction and proposed initiatives to enhance overall service quality.
Passenger Service Agent
BFS Bangkok Flight Service- Ground, Suvarnabhumi Airport
09.2024 - 06.2025
- Providing assistance as well as related airline passenger service
- Including servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service
- Providing connecting flight information and direction assistance, and handling passengers.
Receptionist Spa
Let's relax Spa at Courtyard by Marriott Bangkok Suvarnabhumi Airport
05.2024 - 08.2024
- Control queue reservations
- Arrange service queues, and coordinate with therapists
- Use the POS/CRM system to accurately collect customer information.
- Advise customers to buy coupons and various programs. Take care of customer billing
- Issue bills and summarise daily sales reports / sales reports Member.
Fab Specialist
STMicroelectronic Pte Ltd AMK Singapore
10.2022 - 03.2024
- Handle daily production activities such as wafer handling and operating multiple equipment
- Perform simple machine setups and checks
- Ensure production efficiency and quality
Internship
BFS Bangkok Flight Service- Ground, Suvarnabhumi Airport
05.2021 - 07.2021
- Welcome customers and provided assistance
- Attached baggage tags and prepared equipment and documents for flights
- Write and sent airport tax
- Guided passengers and performed ADC check (checked passport and visa validity)
- Bid farewell to passengers
Education
Bachelor of Business - Airline Management
Suandusit University
01.2022
Science and Mathematics Major
Triamudom Suksa Pattanakarn Udonthani School
01.2018
Skills
- Customer Relationship Management
- Problem Solving & Conflict Resolution
- Effective Communication
- (Thai & English)
- Complaint Handling & Service Recovery
- Team Collaboration & Adaptability
- Multitasking & Time Management
- Data Entry & Record Keeping
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
Additional Information
Languages: English (Intermediate) and Thai (Native)
Interests: Travelling, Reading, Personal development & self-improvement, Learning new cultures & meeting people
Timeline
Customer Centricity & Relationship
Siam Piwat pte ltd
10.2025 - Current
Passenger Service Agent
BFS Bangkok Flight Service- Ground, Suvarnabhumi Airport
09.2024 - 06.2025
Receptionist Spa
Let's relax Spa at Courtyard by Marriott Bangkok Suvarnabhumi Airport
05.2024 - 08.2024
Fab Specialist
STMicroelectronic Pte Ltd AMK Singapore
10.2022 - 03.2024
Internship
BFS Bangkok Flight Service- Ground, Suvarnabhumi Airport
05.2021 - 07.2021
Science and Mathematics Major
Triamudom Suksa Pattanakarn Udonthani School
Bachelor of Business - Airline Management
Suandusit University