Narido Alex Acuna
Singapore
Summary
A highly dedicated and committed individual with sound technical expertise and excellent customer service. With more than 10 years’ experience working in Singapore and well exposed to diverse cultures. Seeking to utilize my background and experience in technical support to secure job opportunities in the technical area. With my extensive experience in post-sales technical support, I am confident that I will be a valuable member to the organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Technical Analyst
QA Copier and Supplies Pte Ltd
08.2024 - Current
- Analyzed technical issues, providing effective solutions to enhance system performance.
- Led cross-functional teams to implement software upgrades, improving operational efficiency.
- Developed and maintained documentation for system processes and procedures.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
Engineer
Canon Singapore Pte Ltd
10.2007 - 12.2023
- Provides technical support, Installation and assists in troubleshooting problems, ensure maximum equipment uptime as required. Plan and schedules preventive maintenance work required on all facility equipment (Photocopiers, Printers) according to service interval guidelines.
Service Engineer
E-copy Corporation
01.2002 - 09.2007
- Response to customers upon logging in for corrective maintenance of office equipment (Copier, Printers), etc.
Education
Bachelor of Science - Electronics and Communications Engineering
Technological Institute of the Philippines
Cubao, Quezon City, Philippines01-2000
Secondary Completion Certificate - undefined
Rizal High School
Pasig City, Philippines01-1995
Skills
- Solid knowledge of mechanical device repair with attention to details
- Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
- Establish good relationship with customer with good communication and professional service
- Ability to apply knowledge and experience to resolve problems quickly
- Good knowledge of Basic Computer Networking principles
Accomplishments
- Excellence Service Award (Canon Singapore - 9 January 2012)
- Best Service Engineer (E-Copy Corporation Philippines – Dec. 2006)
- Best Service Engineer (E-Copy Corporation Philippines – Dec. 2003)
Certification
- Certificate of Competency in Cyber Security Fundamentals (ITE SINGAPORE - September 2022)
- Canon Certified Engineer (Administered by Canon Singapore Pte Ltd - 2013)
- Comptia PDI+ Certified (New Horizons Learning Centers Singapore - September 2011)
- Comptia Network+ Certified. (New Horizons Learning Centers Singapore – November 2010)
- Comptia A+ Certified (New Horizons Learning Centers Singapore - February 2010)
PERSONAL DATA
English, Tagalog
Timeline
Senior Technical Analyst
QA Copier and Supplies Pte Ltd
08.2024 - Current
Engineer
Canon Singapore Pte Ltd
10.2007 - 12.2023
Service Engineer
E-copy Corporation
01.2002 - 09.2007
Bachelor of Science - Electronics and Communications Engineering
Technological Institute of the Philippines
Secondary Completion Certificate - undefined
Rizal High School
Disclaimer
I hereby certify that the above particulars given are true and correct to the best of my knowledge.
Narido Alex Acuna
PERSONAL DATA
- Date of Birth: 20 November 1978
- Sex: Male
- Nationality: Filipino
- Marital Status: Married
- Passport No: P7839008A
JOB PREFERENCE
- Past Salary: $6200
- Expected Salary: $6500 (Negotiable)
- Willing to Travel: Yes