Naresh Melvani
IT Support Engineer
Summary
To provide quality services efficiently, achieving customer, clients and employers satisfaction
Experienced IT Hardware Engineer with a proven track record in providing top-tier desktop support and tech refresh solutions. Over the years, I have excelled in imaging and deploying systems, optimizing productivity, and efficiently managing ITSM services. Skilled in hardware and software troubleshooting, I have consistently delivered customer-focused technical support, resulting in a significant reduction in support errors. My expertise in sales, technical support, and proactive maintenance has been vital in driving business growth and ensuring client satisfaction. With a strong background in electronics and communications engineering and a dedication to quality, I am well-prepared to excel in delivering exceptional desktop hardware and VIP support services.
Overview
22
22
years of professional experience
3
3
Languages
Work History
EUSS Engineer
NCS
08.2024 - Current
- Deploying New Laptops like Dell 7330, Desktop like Lenovo M80q
- Installation of Windows OS, Office 365, Microsoft Word, Excel, Teams
- ITSM Ticketing and service request on failure and problems related to hardware, software, systems and services
- Assist at Tech Bar to attend to users with various types of problems and collection of system
- Training and Mentoring of new personnel at Tech Bar
- Migration of user data to other machines & Setting up and installation of Network printers
- Software/hardware repairing and wiping equipment when necessary
- Repair outlook and other IT data files & Provide admin rights where required
Tech Refresh, Desktop Engineer
PCCW Solutions Pte Ltd
05.2023 - 05.2024
- Deploying New Laptops, Desktop and installation of Windows OS, Office 365, Microsoft Word, Excel, Teams
- Outlook Six secure email with other Software for end users using UAT forms for deployment And by working smart to increase the output productively and efficiently @ BAU Department
- Imaged between 20 – 30 at present, with potential for much more, depending on the requirement
- ITSM Ticketing and service request on failure and problems related to hardware, software, systems and services
- Installation of SecureAge, SAP, SAS, SQL developer, i2 and Neo4j for VIP users
- Directed a Team at Tech Bar to attend to users with various types of problems and collection of system
- Migration of user data to other machines & Setting up and installation of Network printers
- Software/hardware repairing and wiping equipment when necessary
- Repair outlook and other IT data files & Provide admin rights where required
Desktop Support Engineer
DSynergy Tech Systems
04.2018 - 10.2022
- Sales and assembling of PC, Setup Printers and Networking equipment
- Traveled to customer locations to diagnose and resolve Data and hardware issues
- Advised customers and users on required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices
- Performed recovery operations to restore systems following failures
- Traveled to customer locations to diagnose and resolve hardware issues
- Performed regular debugging and upgrades of antivirus software, keeping systems working productively and minimizing security threats
- Kept updated on latest technologies, computer upgrades and developments through regular researching and networking, performing best practices in industry
Sales Manager
Vision123 LLP
02.2013 - 03.2018
- Helped to create and maintain www.vision123.net
- Exceeded specific team goals and resolved issues, partnering with the upper management team to share and implement continuous improvements
- Setup and Installed Desktop PC with OS, Office and AV software
- Created CAD drawings forth wireless networking
- Jewelry manufacturing for High End clients using gold, platinum and gemstones like Alexandrite, Rubies, Emeralds and Sapphire
- Created Vaastu and Feng Shui Floor Plans for Clients using CAD for layout
Technical Sales Engineer
EL IT LLP
05.2007 - 04.2013
- Generated and provided quotations to clients on products based on needs, using excellent negotiation to obtain best price
- Proactively identified and suggested product improvement recommendations based on inefficiencies and design flaws
- Attended exhibitions and networking events to provide technical support on products to sales teams
- Developed smart and innovative solutions to generate new business and ensure existing customer needs were met
- Provided excellent sales and technical support to customers on all products within the range
- Discussed equipment needs and system requirements with customers and engineering teams to provide better sales support and offer customized solutions
- Coordinated customer appointments, maintaining customer visitation schedules to maintain satisfaction
- Arranged and trained staff on product features and usage after new installations, upgrades or updates, offering technical materials for support
- Helped clients resolve issues with installed products, recommending repair, service or upgrades to remove identified problems
- Negotiated contract and tender terms and conditions with clients, verifying agreements satisfied customer and company needs
- Modified services to meet customers' technical needs and close sales deals
- Providing Desktop Support as a team to VFS Global Pte Ltd for UK Visa issuance
- Provide maintenance for scanning, data entry and printing visa applications
Property Agent
Property And Realty
02.2002 - 05.2010
- Generated lists of for-sale properties
- Coordinated property closings, overseeing signing of documents and disbursement of funds
- Acted as an intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties
- Compared listed property with recently sold estates of similar nature to determine competitive market prices
- Dealt with Banks to Finance property deal through mortgage loans
- Closed deal with Keppel Land with Condo The Elysia at Mar Thoma Rd
- Closed deal through Knight Frank Pte Ltd on Condo: Costa del Sol Jan 2010
- Rented Many units of condominiums to various Expats
Desktop Sales And Support Engineer
Om Automation Pte Ltd
09.1999 - 08.2007
- Sales, purchase, service and contract maintenance services of OS, AntiVirus Software, Laptops and PCs to the expat community, homes and offices
- Closely communicated with shipping and logistic departments to ensure timely and accurate deliveries
- Proactively contacted clients to obtain information or verify accuracy on order information and client details
- Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions
- Processed customer orders through email, live chat or phone, taking information such as client, card, delivery and product details
- Keep up-to-date product knowledge such as availability, price and specifications
- Pioneered MS Exchange server on Outlook for sharing email across multiple PCs & laptops
Technical Sales Manager
Infinitech Pte Ltd
01.1993 - 08.1999
- Assembling, Sales & export of Computer Monitors, Hard disk drives, Memory and CPU
- Taken part is the IT and Computer exhibition at Krasnaya Presnya Moscow, Russia
- Featured Straits Times March 14 1993) First Wireless Printer: Want a printer Radio for It
- Assembling Desktop Gaming systems for export
- Installing OS and programs and servicing of PCs
- Created various accounting and sales documents, such as invoices, sales orders and quotations
- Addressed and resolved customer complaints such as missing deliveries and inaccurate orders in a timely and efficient fashion
- Liaised with customers on any pricing deviations on orders and provided the correct price
- Updated marketing pieces for tradeshows to help with overall preparation
- Provided administrative support in the organization of sales conferences to empower sales people to achieve results
- Updated and maintained sales and customer records to facilitate smooth delivery processes
- Provided mentoring, training and leadership for all IT department members
- Provided friendly service when dealing with members of the public and visiting companies to maintain and enhance loyalty
- Developed and managed proactive maintenance schedule as and when needed
- Worked with the IT team to manage edit workstations, technical problems and post production infrastructure
- Conferred with the general manager to find and contract freelance technicians
Sales & Service Engineer
Trulite Installations Pte Ltd.
09.1989 - 12.1992
- Trading of Video Cameras, Projectors
- Installation and Maintenance of AV systems for Clubs, Schools and Hotels
- Created the first Video Titling Software on Commodore 64 for TGIF Singapore
Service Engineer
Inova Audio Visual Designs P L
09.1987 - 08.1989
- Servicing and Maintenance of AV and Lighting Systems of the following:
- Fire, Sparks, and Warehouse Discotheques
- Installation of Rumors Forum Galleria Singapore
Service Engineer
Juliana’s Sound Services Pte Ltd
03.1984 - 08.1987
- Service and Maintenance of Discotheques in the Asia Pacific region
- Planned, Coordinated and Installed the first AV Gym, Gymtech (Hyatt Singapore) and the following Discotheques
- Xanadu Shangri La Singapore
- Hot Gossip Kowloon Hong Kong
- Tin Mine KL Hilton Malaysia
- Chukka Hyatt Kuantan Malaysia
- Oriental Jakarta Hilton Indonesia
- Tifa Bali Hyatt Indonesia
- Audio, Visual, Lighting and Laser project projects on timely completion
Education
Real estate course - Real estate yet to take exam
RIA
SingaporeCertificate in Life Insurance - Insurance
SISV Insurance exam
SINGAPOREunc - Electronics and Communications Engr
Singapore Polytechnic
SingaporeGCSEs - O level
Anglo Chinese Secondary School
SingaporeSkills
Antivirus installation
Resumecareerobjective
To provide quality services efficiently, achieving customer, clients and employers satisfaction
Itskills
- Office Word
- Excel
- PowerPoint
- Conversant with Microsoft Exchange
- Outlook
- Migration of Server Files
- Server Administration
- Troubleshooting and repair.
- Assembling and configuration of New computers
- Networking (wired and wireless)
- File Sharing and Printing.
- Printer Cleaning and Maintenance on Zebra, Evolis and HP.
- Assembling of Gaming Computers and Desktop Servers
- Data Recovery Cloning of Computers and Hard Drives Using Acronis and Tiramisu
- File Transfer Protocol FTP
- Html Web design.
- Remote services using Anydesk, Teamviewer and Remote PC
- Remote Desktop Connection.
- IT Kiosk and stand alone systems
- Setup and Configuration of Wireless AP and Routers
- Automated handling of scanning passports and printing boarding tickets for cruise liners
- Handling Barcode systems for easy entry and visa recognition.
- Using drivers to fix problems in device manager, non-working or problematic devices.
- Using Cmd prompt and dos to troubleshoot network problems
- Electronic repair, soldering and desoldering, using multimeter and troubleshooting AC DC Motors
- Synchronous Motors
- Belt Drives
- Sprockets
- Gear and Geared Motors
- Gear Drives.
Skillsimprovement
Also looking/open to improving/upgrading skills with attending Cyber Security Course/Workshop Willing to take up any work and skills improvement
Personal Information
Driving License: Possess Class 3 Driving license Since 10/1992
Corecompetenceandskill
- Antivirus installation using Symantec, AVG and Trend
- Sales and purchase, service and contract maintenance services of Hardware functionality assessments
- Project planning
- Report generation
- Quality control
- Data collection and analysis
- Data Cloning using Acronis and Data retrieval
- Network Setup Wireless and Wired
- IP Camera Setup and VOIP
- Operating systems MS Windows, Office 365, Teams and Mac OS
- IT Ticketing on ITSM
Awards
- National Service Marksmen Award, 11/2023
- ITSM ICA Award 1st place, 11/2023
- ITSM ICA Award 3rd place, 12/2023
Timeline
EUSS Engineer
NCS
08.2024 - Current
Tech Refresh, Desktop Engineer
PCCW Solutions Pte Ltd
05.2023 - 05.2024
Desktop Support Engineer
DSynergy Tech Systems
04.2018 - 10.2022
Sales Manager
Vision123 LLP
02.2013 - 03.2018
Technical Sales Engineer
EL IT LLP
05.2007 - 04.2013
Property Agent
Property And Realty
02.2002 - 05.2010
Desktop Sales And Support Engineer
Om Automation Pte Ltd
09.1999 - 08.2007
Technical Sales Manager
Infinitech Pte Ltd
01.1993 - 08.1999
Sales & Service Engineer
Trulite Installations Pte Ltd.
09.1989 - 12.1992
Service Engineer
Inova Audio Visual Designs P L
09.1987 - 08.1989
Service Engineer
Juliana’s Sound Services Pte Ltd
03.1984 - 08.1987
Real estate course - Real estate yet to take exam
RIA
Certificate in Life Insurance - Insurance
SISV Insurance exam
unc - Electronics and Communications Engr
Singapore Polytechnic
GCSEs - O level
Anglo Chinese Secondary School
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