Naresh Melvani
IT Support Engineer
Summary
To provide quality services efficiently, achieving customer, clients and employers satisfaction
Experienced IT Hardware Engineer with a proven track record in providing top-tier desktop support and tech refresh solutions. Over the years, I have excelled in imaging and deploying systems, optimizing productivity, and efficiently managing ITSM services. Skilled in hardware and software troubleshooting, I have consistently delivered customer-focused technical support, resulting in a significant reduction in support errors. My expertise in sales, technical support, and proactive maintenance has been vital in driving business growth and ensuring client satisfaction. With a strong background in electronics and communications engineering and a dedication to quality, I am well-prepared to excel in delivering exceptional desktop hardware and VIP support services.
Overview
22
22
years of professional experience
3
3
Languages
Work History
EUSS Engineer
NCS
08.2024 - Current
- Deploying New Laptops like Dell 7330, Desktop like Lenovo M80q
- Installation of Windows OS, Office 365, Microsoft Word, Excel, Teams
- ITSM Ticketing and service request on failure and problems related to hardware, software, systems and services
- Assist at Tech Bar to attend to users with various types of problems and collection of system
- Training and Mentoring of new personnel at Tech Bar
- Migration of user data to other machines & Setting up and installation of Network printers
- Software/hardware repairing and wiping equipment when necessary
- Repair outlook and other IT data files & Provide admin rights where required
Tech Refresh, Desktop Engineer
PCCW Solutions Pte Ltd
05.2023 - 05.2024
- Deploying New Laptops, Desktop and installation of Windows OS, Office 365, Microsoft Word, Excel, Teams
- Outlook Six secure email with other Software for end users using UAT forms for deployment And by working smart to increase the output productively and efficiently @ BAU Department
- Imaged between 20 – 30 at present, with potential for much more, depending on the requirement
- ITSM Ticketing and service request on failure and problems related to hardware, software, systems and services
- Installation of SecureAge, SAP, SAS, SQL developer, i2 and Neo4j for VIP users
- Directed a Team at Tech Bar to attend to users with various types of problems and collection of system
- Migration of user data to other machines & Setting up and installation of Network printers
- Software/hardware repairing and wiping equipment when necessary
- Repair outlook and other IT data files & Provide admin rights where required
Desktop Support Engineer
DSynergy Tech Systems
04.2018 - 10.2022
- Sales and assembling of PC, Setup Printers and Networking equipment
- Traveled to customer locations to diagnose and resolve Data and hardware issues
- Advised customers and users on required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices
- Performed recovery operations to restore systems following failures
- Traveled to customer locations to diagnose and resolve hardware issues
- Performed regular debugging and upgrades of antivirus software, keeping systems working productively and minimizing security threats
- Kept updated on latest technologies, computer upgrades and developments through regular researching and networking, performing best practices in industry
Sales Manager
Vision123 LLP
02.2013 - 03.2018
- Helped to create and maintain www.vision123.net
- Exceeded specific team goals and resolved issues, partnering with the upper management team to share and implement continuous improvements
- Setup and Installed Desktop PC with OS, Office and AV software
- Created CAD drawings forth wireless networking
- Jewelry manufacturing for High End clients using gold, platinum and gemstones like Alexandrite, Rubies, Emeralds and Sapphire
- Created Vaastu and Feng Shui Floor Plans for Clients using CAD for layout
Technical Sales Engineer
EL IT LLP
05.2007 - 04.2013
- Generated and provided quotations to clients on products based on needs, using excellent negotiation to obtain best price
- Proactively identified and suggested product improvement recommendations based on inefficiencies and design flaws
- Attended exhibitions and networking events to provide technical support on products to sales teams
- Developed smart and innovative solutions to generate new business and ensure existing customer needs were met
- Provided excellent sales and technical support to customers on all products within the range
- Discussed equipment needs and system requirements with customers and engineering teams to provide better sales support and offer customized solutions
- Coordinated customer appointments, maintaining customer visitation schedules to maintain satisfaction
- Arranged and trained staff on product features and usage after new installations, upgrades or updates, offering technical materials for support
- Helped clients resolve issues with installed products, recommending repair, service or upgrades to remove identified problems
- Negotiated contract and tender terms and conditions with clients, verifying agreements satisfied customer and company needs
- Modified services to meet customers' technical needs and close sales deals
- Providing Desktop Support as a team to VFS Global Pte Ltd for UK Visa issuance
- Provide maintenance for scanning, data entry and printing visa applications
Property Agent
Property And Realty
02.2002 - 05.2010
- Generated lists of for-sale properties
- Coordinated property closings, overseeing signing of documents and disbursement of funds
- Acted as an intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties
- Compared listed property with recently sold estates of similar nature to determine competitive market prices
- Dealt with Banks to Finance property deal through mortgage loans
- Closed deal with Keppel Land with Condo The Elysia at Mar Thoma Rd
- Closed deal through Knight Frank Pte Ltd on Condo: Costa del Sol Jan 2010
- Rented Many units of condominiums to various Expats
Desktop Sales And Support Engineer
Om Automation Pte Ltd
09.1999 - 08.2007
- Sales, purchase, service and contract maintenance services of OS, AntiVirus Software, Laptops and PCs to the expat community, homes and offices
- Closely communicated with shipping and logistic departments to ensure timely and accurate deliveries
- Proactively contacted clients to obtain information or verify accuracy on order information and client details
- Maintained excellent customer satisfaction by staying helpful, polite and friendly throughout phone calls and other interactions
- Processed customer orders through email, live chat or phone, taking information such as client, card, delivery and product details
- Keep up-to-date product knowledge such as availability, price and specifications
- Pioneered MS Exchange server on Outlook for sharing email across multiple PCs & laptops
Technical Sales Manager
Infinitech Pte Ltd
01.1993 - 08.1999
- Assembling, Sales & export of Computer Monitors, Hard disk drives, Memory and CPU
- Taken part is the IT and Computer exhibition at Krasnaya Presnya Moscow, Russia
- Featured Straits Times March 14 1993) First Wireless Printer: Want a printer Radio for It
- Assembling Desktop Gaming systems for export
- Installing OS and programs and servicing of PCs
- Created various accounting and sales documents, such as invoices, sales orders and quotations
- Addressed and resolved customer complaints such as missing deliveries and inaccurate orders in a timely and efficient fashion
- Liaised with customers on any pricing deviations on orders and provided the correct price
- Updated marketing pieces for tradeshows to help with overall preparation
- Provided administrative support in the organization of sales conferences to empower sales people to achieve results
- Updated and maintained sales and customer records to facilitate smooth delivery processes
- Provided mentoring, training and leadership for all IT department members
- Provided friendly service when dealing with members of the public and visiting companies to maintain and enhance loyalty
- Developed and managed proactive maintenance schedule as and when needed
- Worked with the IT team to manage edit workstations, technical problems and post production infrastructure
- Conferred with the general manager to find and contract freelance technicians
Sales & Service Engineer
Trulite Installations Pte Ltd.
09.1989 - 12.1992
- Trading of Video Cameras, Projectors
- Installation and Maintenance of AV systems for Clubs, Schools and Hotels
- Created the first Video Titling Software on Commodore 64 for TGIF Singapore
Service Engineer
Inova Audio Visual Designs P L
09.1987 - 08.1989
- Servicing and Maintenance of AV and Lighting Systems of the following:
- Fire, Sparks, and Warehouse Discotheques
- Installation of Rumors Forum Galleria Singapore
Service Engineer
Juliana’s Sound Services Pte Ltd
03.1984 - 08.1987
- Service and Maintenance of Discotheques in the Asia Pacific region
- Planned, Coordinated and Installed the first AV Gym, Gymtech (Hyatt Singapore) and the following Discotheques
- Xanadu Shangri La Singapore
- Hot Gossip Kowloon Hong Kong
- Tin Mine KL Hilton Malaysia
- Chukka Hyatt Kuantan Malaysia
- Oriental Jakarta Hilton Indonesia
- Tifa Bali Hyatt Indonesia
- Audio, Visual, Lighting and Laser project projects on timely completion
Education
Real estate course - Real estate yet to take exam
RIA
SingaporeCertificate in Life Insurance - Insurance
SISV Insurance exam
SINGAPOREunc - Electronics and Communications Engr
Singapore Polytechnic
SingaporeGCSEs - O level
Anglo Chinese Secondary School
SingaporeSkills
Antivirus installation
Sales and purchase
Service and contract maintenance
Hardware functionality assessments
Project planning
Report generation
Quality control
Data collection and analysis
Data Cloning
Data retrieval
Network Setup
IP Camera Setup
VOIP
Operating systems
IT Ticketing
Resumecareerobjective
To provide quality services efficiently, achieving customer, clients and employers satisfaction
Itskills
- Office Word
- Excel
- PowerPoint
- Conversant with Microsoft Exchange
- Outlook
- Migration of Server Files
- Server Administration
- Troubleshooting and repair.
- Assembling and configuration of New computers
- Networking (wired and wireless)
- File Sharing and Printing.
- Printer Cleaning and Maintenance on Zebra, Evolis and HP.
- Assembling of Gaming Computers and Desktop Servers
- Data Recovery Cloning of Computers and Hard Drives Using Acronis and Tiramisu
- File Transfer Protocol FTP
- Html Web design.
- Remote services using Anydesk, Teamviewer and Remote PC
- Remote Desktop Connection.
- IT Kiosk and stand alone systems
- Setup and Configuration of Wireless AP and Routers
- Automated handling of scanning passports and printing boarding tickets for cruise liners
- Handling Barcode systems for easy entry and visa recognition.
- Using drivers to fix problems in device manager, non-working or problematic devices.
- Using Cmd prompt and dos to troubleshoot network problems
- Electronic repair, soldering and desoldering, using multimeter and troubleshooting AC DC Motors
- Synchronous Motors
- Belt Drives
- Sprockets
- Gear and Geared Motors
- Gear Drives.
Skillsimprovement
Also looking/open to improving/upgrading skills with attending Cyber Security Course/Workshop Willing to take up any work and skills improvement
Personal Information
Driving License: Possess Class 3 Driving license Since 10/1992
Corecompetenceandskill
- Antivirus installation using Symantec, AVG and Trend
- Sales and purchase, service and contract maintenance services of Hardware functionality assessments
- Project planning
- Report generation
- Quality control
- Data collection and analysis
- Data Cloning using Acronis and Data retrieval
- Network Setup Wireless and Wired
- IP Camera Setup and VOIP
- Operating systems MS Windows, Office 365, Teams and Mac OS
- IT Ticketing on ITSM
Awards
- National Service Marksmen Award, 11/2023
- ITSM ICA Award 1st place, 11/2023
- ITSM ICA Award 3rd place, 12/2023
Timeline
EUSS Engineer
NCS
08.2024 - Current
Tech Refresh, Desktop Engineer
PCCW Solutions Pte Ltd
05.2023 - 05.2024
Desktop Support Engineer
DSynergy Tech Systems
04.2018 - 10.2022
Sales Manager
Vision123 LLP
02.2013 - 03.2018
Technical Sales Engineer
EL IT LLP
05.2007 - 04.2013
Property Agent
Property And Realty
02.2002 - 05.2010
Desktop Sales And Support Engineer
Om Automation Pte Ltd
09.1999 - 08.2007
Technical Sales Manager
Infinitech Pte Ltd
01.1993 - 08.1999
Sales & Service Engineer
Trulite Installations Pte Ltd.
09.1989 - 12.1992
Service Engineer
Inova Audio Visual Designs P L
09.1987 - 08.1989
Service Engineer
Juliana’s Sound Services Pte Ltd
03.1984 - 08.1987
Real estate course - Real estate yet to take exam
RIA
Certificate in Life Insurance - Insurance
SISV Insurance exam
unc - Electronics and Communications Engr
Singapore Polytechnic
GCSEs - O level
Anglo Chinese Secondary School