Narayan Kumar Prusty
Senior Director Product Management
Singapore
Summary
Seasoned Senior Agile Product Owner with 14+ years of total experience in banking, driving customer-centric product & solutions. Skilled in prioritizing features, managing backlogs, and aligning product roadmaps with organizational goals. Proven track record of delivering high-quality software products, optimizing functionality, and enhancing user experience through collaboration with cross-functional teams.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Senior Digital Product Owner
Standard Chartered Bank
6 2021 - Current
- Managed full product lifecycle from concept to launch,
ensuring timely delivery and high-quality standards.
Executed tactical plans for short- and long-term product goal strategies impacting revenue, frontliners productivity and profitability.
Played a key role in developing long-term product vision and strategy, ensuring alignment with Group Digital team of bank goals and objectives.
Led cross-functional teams in the development and successful launch of Microsoft Dynamics 365 CRM for Hong Kong and Singapore, resulting in a 30% increase in user’s productivity.
Delivered market-leading products like Microsoft Dynamics 365 CRM, Adobe Experience Manager (AEM) forms, Adobe campaign management tool ensuring alignment with overall retail & private banking business strategy & frontliners needs.
Conducted market research and competitor analysis to identify market trends and opportunities, enabling the delivery of innovative features.
Ensured seamless integration of new features with existing systems by working closely with software architects & developers.
Championed best practices in Agile Product Management throughout the bank, helping bank to promote a culture of continuous learning and adaption among frontliners.
Facilitated effective decision-making among stakeholders through clear presentation of data-driven insights regarding project progress or challenges.
Conducted UAT & UVT with the Business Users, captured enhancement requests with effective prioritization & backlog grooming.
Led successful product launches, coordinating efforts across multiple departments including country digital marketing,
sales, and segment teams.
Negotiated contracts and pricing and prioritized product requirements with implementation partners.
Product Owner
ABSA Bank South Africa
01.2020 - 07.2021
- Drove the successful implementation of a cloud-based SaaS solution for a global client on nCino platform for customer onboarding, resulting in a 28% reduction in operational costs.
- Collaborated closely with UX designers and engineers to create intuitive user interfaces and enhance overall user experience.
- Utilized data analytics and user feedback to make data-driven decisions and continuously improve product performance.
- Defined and tracked key product metrics, such as user engagement and conversion rates, to measure success and guide product iterations.
Senior Product Manager
Cognizant Consulting
06.2019 - 12.2019
- Enhanced CRM & Digital wealth product strategy effectiveness by conducting comprehensive market research & competitor analysis.
- Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.
- Negotiated contracts and pricing and prioritized product requirements with implementation partners.
- Maintained up-to-date knowledge of industry trends in retail and private banking, enabling the provision of relevant insights during sales engagements.
Senior Product Manager; Digital on-boarding
Aditya Birla SunLife Insurance
12.2016 - 06.2019
- Liaised with nCino’s Product Managers to collect information on Customer use cases to continuously refine how nCino features may evolve.
- Worked closely with UX/UI designers to create intuitive and visually appealing interfaces, enhancing user experience.
- Conducted user acceptance testing (UAT) and gathered feedback for product iterations and improvements.
- Facilitated communication between development teams, QA, and customer support to ensure successful product launches and postlaunch support.
Lead Digital Consultant
Danske Bank
09.2013 - 12.2016
- Led brainstorming sessions with Investment advisors, treasury specialist to generate unique ideas for compelling requirement on financial technologies & digital wealth solution.
- Successfully delivered complete RM assisted journey Apps in digital wealth solution & financial technology
- Streamlined wealth account opening processes, reducing client onboarding time, and increased overall efficiency.
- Mentored junior advisors on best practices in relationship building, portfolio construction, financial planning techniques, and regulatory compliance matters.
Business Analyst (Consultant)
KPMG
08.2011 - 08.2013
- Conducted thorough assessments of clients'' operational structures, recommending actionable steps for improvement.
- Provided expert guidance on change management initiatives, leading to successful business transformations.
- Reviewed design specifications, quality assurance plans and demonstration scripts.
- Delivered impactful presentations at industry conferences, positioning our company as a thought leader in the field of Product Management Consulting.
PSS Support Engineer
IBM Global Business Services
04.2010 - 08.2011
- Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
- Proactively addressed security vulnerabilities within the production environment by conducting regular audits and implementing necessary updates or patches as needed.
- Ensured smooth software deployments by thoroughly testing applications before release, reducing post-launch issues significantly.
- Optimized system performance with regular maintenance and software updates.
Education
Master Of Business Administration - Business Administration And Management
IBS Hyderabad
Hyderabad India 06.2015 - 02.2017
Bachelor of Science - Information Technology
NIIT
New Delhi 04.2007 - 03.2010
Skills
Product management
Stakeholder management
Sales automation
Customer relationship management - D365, Salesforce, Siebel
Digital wealth journey
Digital on-boarding & KYC
People management
Client engagement
Vendor management
Program & Project management
Agile product management
Frontline productivity management
Sales automation
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Elementary (A2)
Software
Microsoft D365
Salesforce FSC
Siebel CRM
Vymo
Genesys
Salesforce NCINO