Travelling
Hi, I’m
NANTHINI DEVA DAS
Retail Associate
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
6
years of post-secondary education
Work History
Axa Affin Life Insurance
Administrative Clerk
03.2021 - 05.2022
Job overview
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Proofread and edited professional documents to fix errors.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Sats
Customer Service Agent
06.2015 - 03.2020
Job overview
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Facilitated communications through management of inbound and outbound customer calls.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Startek
Call Center Executive
07.2022 - 08.2023
Job overview
- Supervised Number Job Titles in providing excellent customer service to callers requiring assistance for Type and Type issues.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
REFASH
Retail Cashier
08.2023 - 01.2024
Job overview
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Processed credit card and debit payments via Type systems, providing accurate charges and credits.
- Operated POS terminals and cash drawer balancing.
Education
SMK PERMAS JAYAPERMAS JAYA ,JOHOR
SPM from O Level/secondary
01.2007 - 12.2012
UTMSkudai ,johor
Diploma from Human Resource Management
01.2024 - Current
Skills
Basic microsoft knowledge
Exchanges and refunds
Merchandising
PoS systems operation
POS terminal operation
Retail stock management
Cash drawer management
Product and service sales
Cash Handling
Customer assistance
Basic math skills
Order taking
Inventory management
Problem-Solving
Multitasking Abilities
Analytical and Critical Thinking
Decision-Making
Training and Development
Interests
Reading book
Listen to music
Timeline
UTM
Diploma from Human Resource Management
01.2024 - Current
Retail Cashier
REFASH
08.2023 - 01.2024
Call Center Executive
Startek
07.2022 - 08.2023
Administrative Clerk
Axa Affin Life Insurance
03.2021 - 05.2022
Customer Service Agent
Sats
06.2015 - 03.2020
SMK PERMAS JAYA
SPM from O Level/secondary
01.2007 - 12.2012