Summary
Overview
Work History
Education
Skills
LANGUAGES
References
Timeline
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Nagammah Murugan

Singapore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Security Operations Admin

First Security & Private Investigation(s) Pte Ltd
03.2023 - 12.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Reservation Sales Executive

Far East Hospitality
12.2022 - 02.2023
  • Handle reservations received via all channels timely and accurately according to SOPs
  • Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
  • Maintain up-to-date information of all promotions and hotels information
  • Maximize opportunities through upselling techniques
  • Ensure proper filing and recording of all correspondences
  • Compliance with department’s related policies and procedures
  • Supports management as and when required

Security Operations Admin/Recruiter/HR Assistant

FormTeam Consultancy Pte Ltd
06.2014 - 11.2022
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Completed human resource operational requirements by scheduling and assigning employees.Explained human resources policies, procedures, laws, standards and regulations to each employee.
  • Hired employees and initiated new hire paperwork process.
  • Assist in Training Arrangement and generate Business and Customer Feedback reports and any internal reports
  • Assist in Management meeting including meeting coordination and preparation of agenda and minutes of meeting
  • Support any ad-hoc requests
  • Assist to conduct On-Job-Trainings, briefings and trainings for your security team to ensure that they are aware of site processes and to keep them updated on any developments that may occur time to time.
  • Assist to conduct investigations and vet incident reports submitted by security team, and prepare and conduct After Action Report and/or Review for incidents.
  • Assist to conduct security survey of your assigned projects on regular basis to ensure that operating procedures are still relevant;
  • Execute coordinated drills to ensure your security team is aware of emergency procedures;
  • Assist with enforcement of Standard Operating Procedures at work site.Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Verified applicant references and employment details.Improved office efficiency by effectively managing internal communications and correspondence.
  • Established internal control systems by updating audit programs.Coordinated, managed and implemented projects for auditor and examiner evaluations.Gathered and analyzed financial data to determine improvement efforts.
  • Managed internal controls and assessed risks of technology network by performing information system audits of each division.Planned and executed audit phases and data input into iREP Security-Gabkotech
  • Software for analysis.Performed strategic planning, execution and finalization of audits.
  • Developed and enforced audit policies and administrative and technical functions.
  • Calculated payroll deductions by accurately using SME Payroll and processed payroll to meet preset requirements.Completed audit papers by thoroughly documenting audit tests and findings.

Account Executive

FormTeam Consultancy Pte Ltd
01.2022 - 11.2022
  • Compiled employee time, production and payroll data from time sheets and other records.
  • Computed wages and deductions and entered data into computers.
  • Verified attendance, hours worked and pay adjustments and post information onto designated records.
  • Processed and issued employee paychecks and statements of earnings and deductions.
  • Kept track of leave time, such as vacation, personal and sick leave, for employees.
  • Provided information to employees and managers on payroll matters, tax issues, benefit plans and collective agreement provisions.
  • Recorded employee information, such as exemptions, transfers and resignations, to maintain and update payroll records.
  • Processed paperwork for new employees and entered employee information into payroll system.
  • Payed related to previous errors and retroactive increases.

Reservation Executive - Asst Reservation Manager

Le Grandeur Palm Resort& Golf
11.2011 - 04.2013
  • Created daily floor sheets outlining reservations.Maximized revenue by turning simple inquiries into reservations.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.Responded quickly to telephone, email, online and in-person requests to book or update services.
  • Documented all customer and booking information in system.Negotiated group rates with hotels to meet budget increase sales by 10% and client requirements.Provided customers with information about availability and pricing.
  • Handled billing information over phone.Provided follow through on all calls with confirmations and dissemination of requested information.Worked closely with front desk to achieve full 100% occupancy of property.Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Resolved various issues and discrepancies for customers.Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Guest Service Assistant & Guest Relation Officer

Le Grandeur Palm Resort& Golf
07.2004 - 09.2011
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collected room deposits, fees and payments.Collaborated with team members to handle guest requirements from check-in through check-out.
  • Arranged for transportation to and from airport, train station and events for visitors.Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Reports detailing daily guest numbers, accounting expenses and income and room service usage.Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Guest Service Assistant - Snr Telephone Operator

Le Grandeur Palm Resort& Golf
06.2002 - 04.2004
  • Greeted visitors and customers , offered assistance and answered questions to build rapport and retention.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Assisted guests through calls by furnishing information and directions to casino, gift shop and dining areas.

Education

Diploma - Business Management

University of Technology Malaysia
Skudai, Johor
02-2024

Certificate - undefined

NTUC - Learning Hub
06.2022

Certificate - Accounting

ABSS Accounting / Premier Basic - Online Training
03.2022

Profile Certificate - Digital Marketing

NTUC Learning Hub
01.2021

Supervisory Training - ART Self-Swab E-Learning

HMI Institute
01.2021

Certificate - Security

Singapore Workforce Skills Qualifications - WSQ
01.2021

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Sek Men.Keb Munshi Abdullah
01.2000

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Infoline Computer Centre
01.2000

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Sek Ren Jenis Kebangsaan Tamil - Ldg Kelan
Kulai, Johor
01.1994

Skills

  • Security operations experience
  • Customer relations and communications
  • Training development aptitude
  • Recruiting and interviewing
  • HR department startup
  • Administrative ability
  • Attention to detail
  • Time management
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills

LANGUAGES

English, Fluent
Malay, Fluent
Tamil, Fluent

References

Eric, Goh, Senior Operations Manager, ericgoh@fla.com.sg, 97359360, Formteam Consultancy, Manager

Timeline

Security Operations Admin

First Security & Private Investigation(s) Pte Ltd
03.2023 - 12.2023

Reservation Sales Executive

Far East Hospitality
12.2022 - 02.2023

Account Executive

FormTeam Consultancy Pte Ltd
01.2022 - 11.2022

Security Operations Admin/Recruiter/HR Assistant

FormTeam Consultancy Pte Ltd
06.2014 - 11.2022

Reservation Executive - Asst Reservation Manager

Le Grandeur Palm Resort& Golf
11.2011 - 04.2013

Guest Service Assistant & Guest Relation Officer

Le Grandeur Palm Resort& Golf
07.2004 - 09.2011

Guest Service Assistant - Snr Telephone Operator

Le Grandeur Palm Resort& Golf
06.2002 - 04.2004

Certificate - undefined

NTUC - Learning Hub

Certificate - Accounting

ABSS Accounting / Premier Basic - Online Training

Profile Certificate - Digital Marketing

NTUC Learning Hub

Supervisory Training - ART Self-Swab E-Learning

HMI Institute

Certificate - Security

Singapore Workforce Skills Qualifications - WSQ

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Sek Men.Keb Munshi Abdullah

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Infoline Computer Centre

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Sek Ren Jenis Kebangsaan Tamil - Ldg Kelan

Diploma - Business Management

University of Technology Malaysia

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