Nanthan Guna
Summary
A motivated, resilient, and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or finding things that they want. Having a professional appearance and a respectful, business-like manner, I am a service orientated professional who is very confident when handling enquiries, complaints, and communications. A team player, who is able to work to timely demands and effectively manage multiple workloads. Right now, I am looking for a suitable position with a company that has a unique spirit, and which not only believes in giving people the freedom to do a great job but will also supports them in achieving their future ambitions.
Overview
14
14
years of professional experience
Work History
Customer Service Executive
Upstream BPO Sdn Bhd
09.2024 - Current
- Handle customers enquiries (inbound and outbound) and/or complaints within stipulated timeframe through various channels.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for being part of the overall customer experience and journey.
- Maintain quality in work ethics and processes.
- Be involved with all other tasks as assigned by supervisor.
Customer Service Executive
Prudential Assurance Malaysia Bhd
10.2014 - 02.2024
- Greet customers warmly and ascertain problem or reason for calling.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Maintains customer records by updating account information such as Contact Details.
- Respond to customer email enquiry related to claim process and procedure.
- Required Handel PRUchat take turn among Team members.
- Assists customer on customer portal web when account has been locked or troubleshoot when required.
- Guide Customers On how to make online payment view Prudential corporate portal.
- Prepare for withdrawal quotation request view Phone / email request.
- Prepare for Endorsement quotation and email to Customer.
Customer Service Executive
UMobile Sdn Bhd
11.2013 - 05.2014
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assist with refunds product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Maintains customer records by updating account information.
Customer Service Agent
Wisma Cintai Holding Sdn Bhd
06.2013 - 08.2013
- Meets with clients to determine travel needs, budgets and preferences.
- Sells and coordinates transportation, accommodations, insurance, tours, and activities.
- Advises clients regarding destinations, cultures, customs, weather, and activities.
- Collects payments, books travel arrangements, and pays applicable fees.
- Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Handling outbounds Calls.
- Assist with refunds product and service information and resolving product and service problems.
Front Desk Officer
Signature Hotel
12.2010 - 05.2012
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Bagan Serai
Bagan Serai, Perak12-2018
Skills
- Online chat and email
- Call center experience
- Marketing
- Team training and development
- Live chat support
- Troubleshooting
- Customer queries
- Customer outreach
- Problem-solving abilities
- Complaint resolution
- Teamwork skills
- Team building
Reference
Upstream BPO Sdn Bhd
Ms. Sri Ravathi
016-2020861
Prudential Assurance Malaysia Bhd
Ms. Selvi
016-2089645
Timeline
Customer Service Executive
Upstream BPO Sdn Bhd
09.2024 - Current
Customer Service Executive
Prudential Assurance Malaysia Bhd
10.2014 - 02.2024
Customer Service Executive
UMobile Sdn Bhd
11.2013 - 05.2014
Customer Service Agent
Wisma Cintai Holding Sdn Bhd
06.2013 - 08.2013
Front Desk Officer
Signature Hotel
12.2010 - 05.2012
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Bagan Serai
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