Nanthan Guna
Summary
A motivated, resilient, and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or finding things that they want. Having a professional appearance and a respectful, business-like manner, I am a service orientated professional who is very confident when handling enquiries, complaints, and communications. A team player, who is able to work to timely demands and effectively manage multiple workloads. Right now, I am looking for a suitable position with a company that has a unique spirit, and which not only believes in giving people the freedom to do a great job but will also supports them in achieving their future ambitions.
Overview
14
14
years of professional experience
Work History
Customer Service Executive
Upstream BPO Sdn Bhd
Kuala Lumpur, Malaysia
09.2024 - Current
- Handle customers enquiries (inbound and outbound) and/or complaints within stipulated timeframe through various channels.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for being part of the overall customer experience and journey.
- Maintain quality in work ethics and processes.
- Be involved with all other tasks as assigned by supervisor.
Customer Service Executive
Prudential Assurance Malaysia Bhd
Kuala Lumpur, Malaysia
10.2014 - 02.2024
- Greet customers warmly and ascertain problem or reason for calling.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Maintains customer records by updating account information such as Contact Details.
- Respond to customer email enquiry related to claim process and procedure.
- Required Handel PRUchat take turn among Team members.
- Assists customer on customer portal web when account has been locked or troubleshoot when required.
- Guide Customers On how to make online payment view Prudential corporate portal.
- Prepare for withdrawal quotation request view Phone / email request.
- Prepare for Endorsement quotation and email to Customer.
Customer Service Executive
UMobile Sdn Bhd
Kuala Lumpur, Malaysia
11.2013 - 05.2014
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assist with refunds product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Maintains customer records by updating account information.
Customer Service Agent
Wisma Cintai Holding Sdn Bhd
Kuala Lumpur, Malaysia
06.2013 - 08.2013
- Meets with clients to determine travel needs, budgets and preferences.
- Sells and coordinates transportation, accommodations, insurance, tours, and activities.
- Advises clients regarding destinations, cultures, customs, weather, and activities.
- Collects payments, books travel arrangements, and pays applicable fees.
- Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Handling outbounds Calls.
- Assist with refunds product and service information and resolving product and service problems.
Front Desk Officer
Signature Hotel
Kuala Lumpur, Malaysia
12.2010 - 05.2012
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
Education
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Bagan Serai
Bagan Serai, Perak12-2018
Skills
- Online chat and email
- Call center experience
- Marketing
- Team training and development
- Live chat support
- Troubleshooting
- Customer queries
- Customer outreach
- Problem-solving abilities
- Complaint resolution
- Teamwork skills
- Team building
Reference
Upstream BPO Sdn Bhd
Ms. Sri Ravathi
016-2020861
Prudential Assurance Malaysia Bhd
Ms. Selvi
016-2089645
Timeline
Customer Service Executive
Upstream BPO Sdn Bhd
09.2024 - Current
Customer Service Executive
Prudential Assurance Malaysia Bhd
10.2014 - 02.2024
Customer Service Executive
UMobile Sdn Bhd
11.2013 - 05.2014
Customer Service Agent
Wisma Cintai Holding Sdn Bhd
06.2013 - 08.2013
Front Desk Officer
Signature Hotel
12.2010 - 05.2012
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Bagan Serai