Nang Sue Lic Phoung
Summary
Proven leader in spa and service management, notably with Sabaai Sabaai Group Pte Ltd, where I enhanced operational efficiency and customer satisfaction. Skilled in staff management and service marketing, I spearheaded initiatives that significantly boosted sales and fostered a positive work environment through effective conflict mediation and employee coaching.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Smart professional with thorough understanding of various languages such as ( English, Thai , Chinese, Myanmar and a little Japanese) to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spa Manager
Sabaai Sabaai Group Pte Ltd
08.2016 - Current
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Utilized promotions, print and digital marketing to attract new clients.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
Service Crew/Cashier Helper
Chicken Hot Pot
12.2014 - 04.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Sale Assistant
Picturesque Myanmar Travels And Tours Co.Ltd
10.2013 - 05.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Met and exceeded sales targets consistently, contributing to overall team success.
Education
Bachelor of Science - Computer Science
University of Computer Studies (Kyaing Tong)
Myanmar02.2014
Skills
- Staff Management
- Spa operations
- Employee Coaching
- Performance Evaluations
- Upselling Services
- Customer Feedback Analysis
- Budget Planning
- Promotions coordination
- Assignment Delegation
- Conflict Mediation
- Employee Supervision
- Service Marketing
Certification
- English Language Course , CC International Language Academy - 01 January 2014 to 31 March 2014.
- English Language Pre - Intermediate Course , CC International Language Academy - 13 March 2014 to 15 May 2014.
- Basic Communicative English Language Course, Smart Guy International English School - 01 April 2014 to 30 May 2014.
- Food and Beverage Safety and Hygiene Policies and Procedures, WSQ Singapore - 4 September 2015.
- Essential Management Skill , MDIS Singapore - 8 to 9 November 2018.
- Optimise Sales , WSQ Singapore - 12 May 2020.
- Safe Management Officers Training Course, Avanta Global - 18 June 2020.
- Supervisory Training in ART self Swab, HMI Institute Singapore 29 June 2021.
- Corporate Mental Wellness Programme , Aventis Learning Group Singapore - 19 May 2021.
- SOA Budgeting 6, WSQ Singapore - 26 December 2021.
- Provide Facial Treatment , Workforce International Skill Certifications Singapore - 26 June 2023.
Languages
English
Advanced (C1)
Thai
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Myanmar
Bilingual or Proficient (C2)
Japanese
Beginner (A1)
Timeline
Spa Manager
Sabaai Sabaai Group Pte Ltd
08.2016 - Current
Service Crew/Cashier Helper
Chicken Hot Pot
12.2014 - 04.2016
Sale Assistant
Picturesque Myanmar Travels And Tours Co.Ltd
10.2013 - 05.2014
Bachelor of Science - Computer Science
University of Computer Studies (Kyaing Tong)
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