Nandini Kishore
Singapore
Summary
Vice President with over 15 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
An asset to the organization served, by best utilizing skills and through continuous learning and dedicated work. Have good expertise as technical writer and Business Analyst. Possess strong skills in analytics, business office, project management, outsourcing and governance, risk & control, relationship building and management, Capacity planning, presentations and communications.
Possesses strong analytical, management skills with a thorough understanding of how to interpret stake holder/ business needs and translate them into application and operational requirements. Entrepreneurial acumen with problem solving attitude and practise risk based approach for decision making. An effective communicator with good analytical, inter-personal, organizational & mentoring skills. Performance-driven
Overview
16
16
years of professional experience
Work History
Vice President
Citigroup – International Personal Banking
2021.01 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- As part of IPB Segment team, responsible for day to day project management of Key strategic initiatives and their rollout across IPB
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Established strong working relationship with internal partners and stakeholders across multiple functions in the region and functional teams within IPB
- Cultivated strong relationships with key stakeholders, and organization SMEs to promote collaboration and long-term success.
- Resolved highly complex and varying issues that have potential impact to execution of the program
- Ensured that data is summarized from across the business to provide critical information to executive team
- Participate in One Citi Platform design by providing feedbacks to developers on metrics and data/trend/insight presentation to enhance productivity for the front liners
- SPOC for UAT testing, Sanity testing and sign off on all enhancements on the platform
- Perform control reviews like Quarterly Review Assessments, Annual Review Assessments, Manager Control Assessments and Records management for the business
- Serve as escalation point for teams and ensure that the requirements from the frontline teams is rightly met
- Review end to end process and manual for systems implementation
- Partner directly with various players across decision management groups, analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives, including the annual strategic plan
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
- Lead for Win in Wealth program to oversee and drive all components to bring in revenue for the firm
- Lead for a Joint venture project with Citi private bank as part of wealth continuum strategy by the business
Assistant Vice President
Citigroup – FXLM Technology
2017.03 - 2020.12
- Business Analyst / Project Management Lead for Trade Services
- Responsible for end-to-end execution and delivery of projects in FX Options area
- Allocated work assignments and tasks to comprehensively manage administrative projects.
- Partner with sponsors / stakeholders and manage the technology delivery from project conception through implementation
- Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
- Collaborate and partner closely with global & regional program managers, development leads, test leads and production support teams for end-to-end program delivery
- Responsible for project tracking, governance and control of progress / schedules and financials against established baselines
- Responsible for business analysis, user coordination and implementation of business initiatives
- Extremely positive feedback from multiple stakeholders on coordination and communication and multi tasking.
Manager
Citigroup – ICG Technology Business Office
2012.07 - 2017.03
- Created and executed Country standard ICSAs and PLSDs where Singapore provides support to the countries for all the markets applications including Commodities, Credit, Data Services, FX, Equities and Rates
- Analyse the services that is outsourced / insourced between the Countries and document the standards
- Ensured that outsourcing approvals are obtained for Asia MSST outsourcing initiatives and that Citi is compliant to all the in-country regulatory requirements and Citi policies pertaining to outsourcing
- Helped in creation of Technology questionnaires and Technology Risk Management guidelines and ensured that the services are being followed in accordance with Citi Information Technology Policy Management
- Provide oversight of Regional Technology teams supporting Asia for headcount tracking and expense monitoring
- Worked on Multiple requests and self-prioritized those requests in a manner that ensures critical items are completed promptly and effectively
- Closed many country related CAP and monitored the status of the same and ensure audit items are closed time to time
- Collaborate with Technology senior leaders and team leads to review and maintain the IT Disaster Recovery Management Plan and system recovery plans
- Support extended leadership team across all business management functions – drive responsibility and accountability with fact based analysis and communications
- Manage ad-hoc analytical requests and lead efforts in the analysis and generation of detailed management information reporting – liaise with operational partners including FinCon, HR, Risk Management to ensure transparency and accurate reporting
- Ensured timely communication and creation of newsletters, Townhall updates and monthly reviews etc
- Supported people strategy initiatives in ICG Technology (Organizer of numerous events with a total participation of 400 Citi employees)
- Manage ad-hoc MIS, analysis and reporting requests from all stakeholders, including Regional Tech, Country Tech and Business.
Technical Writer
Mahindra Satyam
2011.02 - 2012.07
- Understood the business function needs and effectively analysed the users requirements
- Helped in creating user manuals on Business Process Management, and Unified Change Management for different end users like Management, Administrators and business users
- Helped in creation of Test Cases that was presented for the users to perform UAT
- Worked on the KT guides that was used to train the new joinees at the client place
- Worked closely with developers and relevant department users
- Followed up with the ACRA users and the internal team continuously to get the sign off of all the project related documents
- Played the role of a QA and did the SIT for the RIMS application
- RIMS is a case management system which caters for the end to end process of the requests creation (SR, PR, DCR, NSP, IR, OSR, PWA, Reports)
- Bridged between the clients and the internal team and succesfully co-ordinated with the users for the UAT of RIMS and tracked it till closure
- Received appreciation from clients for my continuous assistance during the UAT stage and helped in tracking of issues during production support and assisted in testing of the bugs after its fix
- Received appreciation from the Satyam team for taking up additional responsibility that was outside the scope of the roles and responsibilities defined and successfully completing it
- Received appreciation from the Senior management for my interest in expanding my knowledge and taking up things which were not under purview.
Technical Writer
Hewlett Packard (GMP Consultancy)
2009.05 - 2010.05
- Formatted and created knowledgebase portal concerning the teams working and the output and exposing the same to other units of the company
- Use of sharepoint designer to create solutions on the sharepoint platform
- Acquired knowledge on the use of HTML, aspx codes and used the same for the delivery of the required output
- Created userguides, training guides, Validation guides, release notes, and formatted templates as per the company specifications, and requirements with the use of Microsoft Word, Powerpoint, and Excel.
Technical Writer/Accounts
SUN TECHNOSYSTEMS Pte Ltd
2008.07 - 2009.05
- Playing a vital role by working in all departments like documentation and accounting
- Formatted the documents as per the standard rule of technical writing and company specification
- Worked on tutorials, user guides, manuals, and Visio diagrams
- Taking care of company accounts (accounts receivable, accounts payable, balance sheet, Bank reconciliation) using GBCS 2000e software.
Education
Bachelor of Commerce (B.Com) -
NMKRV College For Women
Bangalore03.2004
Skills
- Proficiency in MS Office Suite including powerpoint, word, excel
- Adobe Photoshop, and Visio Professional and JIRA
- Excellent leadership skills. I have the ability to inspire and motivate the team whenever needed; Team leadership
- Metrics Tracking
- Excellent in Communication and stakeholder engagement
- Proficient Active listener to comprehend the speaker
- Critical Thinking
- Extremely adaptive to new changes and situations
- Industry Best Practices in terms of Project / Program Management and Business Analyst
Personal Vitae
PR Holder for Singapore, S8380326F, 1 month, English, Hindi & Tamil
Timeline
Vice President
Citigroup – International Personal Banking
2021.01 - Current
Assistant Vice President
Citigroup – FXLM Technology
2017.03 - 2020.12
Manager
Citigroup – ICG Technology Business Office
2012.07 - 2017.03
Technical Writer
Mahindra Satyam
2011.02 - 2012.07
Technical Writer
Hewlett Packard (GMP Consultancy)
2009.05 - 2010.05
Technical Writer/Accounts
SUN TECHNOSYSTEMS Pte Ltd
2008.07 - 2009.05
Bachelor of Commerce (B.Com) -
NMKRV College For Women
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