Nandhini Radhakrishnan
Summary
Dynamic IT Analyst with over 3 years of experience in production management, specialising in Digital Banking applications. With a solid background in IT analysis and system optimisation. Successfully improved system efficiencies and supported large-scale IT projects in previous roles. Reliable and results-driven, ready to make impactful contributions to any organisation.
Overview
5
5
years of professional experience
Work History
IT Analyst
Tata Consultancy Services
02.2022 - Current
- Delivered ongoing maintenance and support for Digital Banking applications, facilitating seamless application usage for end-users and continuous system monitoring.
- Specialized in problem management, diligently investigating and diagnosing root causes using advanced SQL and Unix/Linux skills.
- Collaborated with users/customers to address tickets related to requests and incidents logged.
- Engaged closely with the Business team to thoroughly understand challenges encountered by customers.
- Provided expert-level (L2) production incident analysis, effectively managing user queries by troubleshooting complex technical problems for end-users in a timely manner and executing change requests.
- Coordinated monthly releases while performing comprehensive volume testing and supporting infrastructure activities.
- Navigated critical incidents, effectively addressing Mobile and online banking outages to restore services promptly. And implementing remediation plans to minimize impact on operations.
Intern/trainee
sgCarMart
06.2020 - 09.2020
- Assisted the Business Development team in strategising, executing, and optimising digital media buys across Social Media Channels and Google.
- Formulated and managed customer-facing marketing plans, enhancing brand visibility.
- Engineered Facebook and Google advertising buys aligned with specific business objectives.
- Mapped customer journeys by meticulously planning media targeting and budget allocations.
- Assisted in the development of marketing campaigns, resulting in increased brand awareness and customer engagement.
- Utilized data analysis tools to track performance metrics, identifying areas for improvement and making data-driven recommendations.
- Actively participated in brainstorming sessions that led to the generation of creative ideas for new product launches.
Education
Bachelor of Arts (Honours) - Business and Management
Management Development Institute of Singapore (MDIS), University of Sunderland
01.2024
Diploma - Engineering with Business
Nanyang Polytechnic
01.2021
Singapore-Cambridge General Certificate of Education Ordinary Level - undefined
Broadrick Secondary School
01.2018
Skills
- SAP
- Tableau
- Python
- Unix/Linux
- SQL
- Splunk Enterprise
- AppDynamics
- Tectia
- Microsoft Word, Excel, and PowerPoint
- Confluence
- IT troubleshooting
- Change management
- Incident management
- Data analysis
- Support documentation
- Problem-solving
- Technical analysis
- System maintenance
- Attention to detail
- Analytical thinking
- Systems analysis
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Self motivation
- Multitasking
Awards
On The Spot Award – 2024-12, Best Team Award – 2022-06, Best Team Award – 2023-05, Xcelerate Warrior Certificate – 2023-02, Certificate of Appreciation – 2022-12, Certificate of Appreciation – 2023-05
Languages
English
Tamil
Timeline
IT Analyst
Tata Consultancy Services
02.2022 - Current
Intern/trainee
sgCarMart
06.2020 - 09.2020
Diploma - Engineering with Business
Nanyang Polytechnic
Singapore-Cambridge General Certificate of Education Ordinary Level - undefined
Broadrick Secondary School
Bachelor of Arts (Honours) - Business and Management
Management Development Institute of Singapore (MDIS), University of Sunderland
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