Nancy Sharma
Summary
To work in a reputed and growing organization where client satisfaction is on top priorities list of the organization. I look forward to be part of an organization which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Overview
13
13
years of professional experience
Work History
Cabin Crew
Singapore Airlines
08.2024 - Current
- Consistently providing exceptional customer service and ensuring passenger safety
- Skilled in emergency procedures and conflict resolution
- Maintaining a calm and professional demeanor in high-pressure situations
- Provide in-flight services to ensure that airline passengers have a comfortable and smooth flying experience
Cabin Crew
Qatar Airways
07.2016 - 09.2019
- Carrying out pre-flight duties, including attending briefing, checking the safety equipment and security checks
- Providing excellent customer service to passengers while ensuring their comfort and safety throughout the flight
- Trained to deal with security and emergency situations which may arise and can administer first aid to passengers
- Contributing to a customer’s in-flight experience starting from welcoming till the disembarkation
Hospitality Trainer
ITFT College
07.2013 - 05.2016
- Evaluate students’ performance and the effectiveness of training programs, providing recommendations for improvement
- Plan, develop, and provide training & development programs thru classroom training, demonstrations, meetings, conferences, and workshops
Reservation Executive
Taj Hotels Resorts and Palaces
04.2012 - 07.2013
- Keeping track of room inventory and obtaining maximum profit for the company
- To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell venue services
Education
MBA - Human Resources Management
Punjab Technical University
08-2014
Bachelor’s Degree - Airlines, Tourism and Hospitality Management
C T Institute
08-2012
One year Diploma - Aviation, Hospitality and Travel Management
Frankfinn
08-2009
12th -
C.B.S.E
05-2008
Skills
- Quick learner
- Efficient Problem Solver
- Adaptable
- Team Player
- Decision making
- Self-motivated
- Sincerity
- Customer Assistance
- Cultural Sensitivity
- Reliability and punctuality
Languages
English
Hindi
Punjabi
Hobbies and Interests
- Interacting with new people.
- Exploring new places.
- Learning new subjects.
Disclaimer
I, Nancy Sharma, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 11/13/90
- Nationality: Indian
- Marital Status: Married
- Spouse Name: Mr. Kartikey Rana
- Father's Name: Mr. Surjit Sharma
- Mother's Name: Mrs. Veena Sharma
Timeline
Cabin Crew
Singapore Airlines
08.2024 - Current
Cabin Crew
Qatar Airways
07.2016 - 09.2019
Hospitality Trainer
ITFT College
07.2013 - 05.2016
Reservation Executive
Taj Hotels Resorts and Palaces
04.2012 - 07.2013
MBA - Human Resources Management
Punjab Technical University
Bachelor’s Degree - Airlines, Tourism and Hospitality Management
C T Institute
One year Diploma - Aviation, Hospitality and Travel Management
Frankfinn
12th -
C.B.S.E
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