Nancy Mah
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Human Resources Manager, Singapore & Malaysia
Martin-Brower Singapore Pte Ltd
03.2024 - Current
- Company Overview: Global Supply Chain Services provider headquartered in United States – 50 Headcount, 122 contract staff
- Report to Country Manager – Singapore & Malaysia
- Provides HR consulting to the business. Liaises with line managers to understand critical requirements, projects future skills demand and collaborates with hiring managers to prioritize requirements.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Partners the business in the identification and management of high-potential talent, and the implementation of succession plans.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Managed performance evaluation processes, ensuring consistency and fairness.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Enhanced employee retention by developing comprehensive onboarding programs and implementing effective talent management strategies and fostering a positive work environment.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
- Improved organizational culture by initiating diversity and inclusion programs.
- Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Developed and implemented recruitment strategies to attract top talent.
- Led employee relations initiatives, fostering a positive workplace culture.
- Designed training programs to enhance employee skills and knowledge.
- Facilitated conflict resolution among staff, promoting teamwork and collaboration.
Human Resources Consultant (1 Year Project Role)
HR Anchor Consultancy
03.2023 - 03.2024
- Company Overview: Human Resources service provider and consultancy firm based in Singapore
- Redesign the Compensation Framework due to merger and acquisition to harmonize compensation and benefits across both organization to build a sustainable and fair system to achieve internal equity, market competitiveness and performance driven rewards. Review current framework to identify gaps and misalignments to shift from a seniority-based increases to performance-based frameworks to link between pay and performance to achieve internal pay equity and external competitiveness.
- Developed tailored HR strategies to enhance organizational effectiveness and employee engagement.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Mentored junior consultants in HR processes, enhancing team capabilities and service delivery quality.
- Liaised between multiple business divisions to improve communications.
Regional Human Resource Champion, Change Agent & Admin Manager
T-Systems Singapore Pte Ltd
12.2015 - 03.2023
- Company Overview: IT subsidiary of Deutsche Telekom Group – Telecommunications & Information
- Report to CEO of Asia Pacific & Vice President of Human Resources
- Strategic HR Change Management: Led business unit reorganization, workforce digital transformation, and total rewards model restructuring.
- Talent Development & Upskilling: Designed training programs aligned with new business goals, increasing workforce skill adaptability by 10%.
- Led initiatives to optimize workflow, reducing response times significantly.
- Employee Engagement: Spearheaded pulse surveys, forums, and leadership retreats, fostering a collaborative work environment.
- Coordinated cross-functional teams to drive project success and operational excellence.
- Office & Facilities Management: Led office relocation & space planning, optimizing real estate utilization by 10%.
HR Advisor
Subsea 7 Singapore Pte Ltd
01.2013 - 08.2015
- Company Overview: Oil & Gas company headquartered in Britain
- Reports to Vice President of Human Resources
- Post-Merger HR Integration: Managed HR transformation & integration of two oil & gas companies, aligning workforce cultures & policies.
- Payroll & Compensation Management: Oversaw payroll processing, tax compliance, and benefits administration across Singapore, Malaysia & Indonesia.
- HR Systems Integration: Led the migration of HR databases, payroll, and benefits platforms, ensuring data integrity & process continuity.
- Talent Management & Workforce Planning: Developed succession planning strategies, reducing critical talent gaps by 10%
HR Executive
Subsea 7 Singapore Pte Ltd
01.2005 - 01.2013
- Company Overview: Oil & Gas company headquartered in Britain
- Reports to VP Human Resources of Asia Pacific
- Manage and identify talent pool of company to align with company strategy and growth and succession planning. Proactive strategy and process in place to attract, qualify, cultivate and nurture relationship with talent and leadership program to assess and develop talent relevant skills and experience.
- Drive company Digitalisation program using HR automation tools SAP Human Capital System, Success factor, E learning tools for process improvement to address workforce transformation needs
- Build and grow a strong learning culture in the company through lunch and learn training program, digital upscaling, identify gaps in employee skillsets, knowledge transfer of expertise, mentorship program to accelerate workforce performance
Senior Corporate Executive
TOA E&I Singapore Pte Ltd
01.1997 - 01.2005
- Company Overview: Semiconductor company headquartered in Japan
- Reports to CEO, Asia Pacific
- Manage supply chain life cycle and operation of company – from demand forecast planning to set up of overseas distribution network and warehousing facility in United Kingdom and Spain to facilitate smooth distribution of goods to customers in Europe. Manage end to end Just in time delivery process from warehouse to customer factory.
- Maintain right inventory levels for critical chip parts and components to meet demand forecast and lead time.
- Review shipping documentation to check for accuracy and proper customs declaration
Customer Service Executive
KEC Singapore Pte Ltd
01.1991 - 01.1997
- Company Overview: Semiconductor company headquartered in South Korea
- Report to VP Sales
- Build, refine and grow a sales pipeline lifecycle from prospecting, making contact, lead qualification and nurture up until sales team takeover for presenting our offer and closing the deal.
- Prepare Sales budget, forecast reports to compare actual performances against budgeted sales monthly, quarterly and yearly to achieve business goals and targets
- Set up and transit office from a Representative office to an incorporated company in Singapore
Education
Diploma - International Trade
Singapore Confederation of Industries
01.2002
High School Diploma -
Singapore Human Resources Institute
06-2024
Bachelor of Science - Management
University of London
08-2001
Skills
- Benefits and compensation management
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Compensation and benefits
- Recruitment and hiring
- Payroll administration
- Human resources operations
- Talent acquisition
- Compliance
- Workforce planning
- Talent management
- HR policies and procedures
Certification
- Certificate in Payroll Administration, Singapore Human Resource Institute 2023
- Diploma in Compensation Management, Singapore Human Resource Institute 2023-2024
- IHRP Certified Professional 2025
References
Kevin, Lam, Regional HR Manager, kevinxtype@yahoo.com.sg, 96831228, Dril-Quip Asia Pacific Pte Ltd
Hobbies and Interests
Travelling & Gardening
Awards
Gold Award – SHRI, Guiding Principles & Spot Award, Guiding Principles & Spot Award - T-Systems, Gold Award – Singapore Human Resource Institute
Travelling & Gardening
I am an enthusiastic explorer of new cultures and environments. Travel has developed my adaptability, cross cultural communication, and openess to new perspectives - all of which support my ability to connect with diverse teams and stakeholders.
Passionate about cultivating ornamental plants and creating sustainable green spaces.
This hobby has nurtured my patience, attention to detail, and consistency - qualities i carry into my professional work. Recently, exploring self watering systems as part of sustainable living.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Timeline
Human Resources Manager, Singapore & Malaysia
Martin-Brower Singapore Pte Ltd
03.2024 - Current
Human Resources Consultant (1 Year Project Role)
HR Anchor Consultancy
03.2023 - 03.2024
Regional Human Resource Champion, Change Agent & Admin Manager
T-Systems Singapore Pte Ltd
12.2015 - 03.2023
HR Advisor
Subsea 7 Singapore Pte Ltd
01.2013 - 08.2015
HR Executive
Subsea 7 Singapore Pte Ltd
01.2005 - 01.2013
Senior Corporate Executive
TOA E&I Singapore Pte Ltd
01.1997 - 01.2005
Customer Service Executive
KEC Singapore Pte Ltd
01.1991 - 01.1997
Diploma - International Trade
Singapore Confederation of Industries
High School Diploma -
Singapore Human Resources Institute
Bachelor of Science - Management
University of London
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