Nancy Jiao Shuying
Summary
Supply chain leader with robust experience in streamlining operations and driving strategic initiatives. Proven track record in optimizing logistics, inventory management, and supplier relationships. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in process improvement, cost reduction, and cross-functional leadership. Recognized for reliability and results-driven approach in dynamic environments.
Overview
28
28
years of professional experience
Work History
Head of Supply Chain Innovation & Excellence
Mondelēz International AMEA Pte Ltd
07.2018 - Current
- Drive transformative initiatives within supply chain operations
- Focuses on identifying and implementing new ideas, processes, technologies, ways of working and strategies, driving capability build agenda to enhance the efficiency and effectiveness of supply chain operations.
- Developed and maintained strong cross-functional relationships within overall organization.
- Promoted sustainability within the supply chain by identifying eco-friendly alternatives for raw materials, packaging, and transportation methods.
Ecommerce Supply Chain Business Lead
Mondelēz International AMEA Pte Ltd
07.2015 - 06.2018
- Manage the end-to-end supply chain processes for eCommerce operations, ensuring efficient order fulfilment, inventory management, cold chain development and customer satisfaction
- Collaborate with various departments to optimize our supply chain strategies and support the growth of our eCommerce platform.
Business Development Manager
Mondelēz International AMEA Pte Ltd
02.2012 - 06.2015
- Manage business development across Asia Pacific, being accountable for business growth with focus on Thailand, Indonesia, Vietnam, North America, Pacific Island market
- Full market responsibility in sales & marketing, route to market, category growth, distributor management, trade and A&C fund management & opportunity exploration in terms of category & new territory.
Customer Service and Logistic Lead
Mondelēz International AMEA Pte Ltd
02.2010 - 06.2012
- Full spec of CSL management for Asia Pacific market, accountable for delivering the actions against the Customer Roadmaps.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
Customer Service & Logistic Manager (Supply Chain)
Nestle Singapore
04.2004 - 10.2009
- Manage a team for order fulfillment, stock supply & delivery management to ensure the standards & performance are maintained within budget
- Deploy best practice with cross-functional parties to improve company’s continuous service excellence.
- Developed and maintained relationships with customers and suppliers through account development.
Export Manager
Island Car Trading Investment Pte Ltd (Import & Export)
04.2002 - 01.2004
- Manage car exporting business from Dubai to China
- Nail deal with buyer in China to ensure company’s revenue achieved.
Senior Marketing Manager
China Enterprise ASP Limited Company
10.1999 - 01.2002
- Manage a team with marketing specialist, drive and manage events and promotional activities from execution to post campaign analysis.
- Implemented data-driven decision making by using analytics tools to track campaign performance and adjust strategies accordingly.
- Coordinated trade show appearances, ensuring maximum brand exposure and lead generation.
Broadcast Presenter
Dalian TV Station
08.1996 - 08.1999
- Researching topics and background information for items to be featured on the program; planning and rehearsing shows; Keeping the program running to schedule - responding positively and quickly to problems or changes, and improvising where necessary; Liaising with other members of the production and technical teams.
- Boosted audience retention rates by delivering informative and entertaining content tailored to target demographics.
- Exhibited strong interpersonal skills when interacting with fellow hosts, guests, and production crew members, fostering a positive and collaborative work environment.
- Participated in community outreach efforts, representing the network at various public events and speaking engagements.
Education
Bachelor of Arts - International Business
Guangdong University of Foreign Studies
China07.1996
Skills
- Customer service focus
- Supplier Relationship Management
- Operations Management
- Sustainability Initiatives
- Supply Chain Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Effective Communication
- Decision-Making
Highestacademiaachieved
Bachelor of Art (International Business and Trade)
Graduatesince
07/1996
Languages
English & Mandarin
Igtag
Nancyjsy
Educationbackground
Guangdong University of Foreign Studies
Selfintegratedassessment
20 years’ experience in FMCG across supply chain, sales and marketing, category planning and Ecommerce. Forward look with a strategic thinking, result driven with determination.
Personal Information
- Date of Birth: 03/31/74
- Nationality: Singapore
Placeofbirth
China
Timeline
Head of Supply Chain Innovation & Excellence
Mondelēz International AMEA Pte Ltd
07.2018 - Current
Ecommerce Supply Chain Business Lead
Mondelēz International AMEA Pte Ltd
07.2015 - 06.2018
Business Development Manager
Mondelēz International AMEA Pte Ltd
02.2012 - 06.2015
Customer Service and Logistic Lead
Mondelēz International AMEA Pte Ltd
02.2010 - 06.2012
Customer Service & Logistic Manager (Supply Chain)
Nestle Singapore
04.2004 - 10.2009
Export Manager
Island Car Trading Investment Pte Ltd (Import & Export)
04.2002 - 01.2004
Senior Marketing Manager
China Enterprise ASP Limited Company
10.1999 - 01.2002
Broadcast Presenter
Dalian TV Station
08.1996 - 08.1999
Bachelor of Arts - International Business
Guangdong University of Foreign Studies
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