Nana Aba Nyaniba Swanzy-Essien
Marketing, Customer Service And Banking
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar people skills. Consistently recognized for "service with a smile" mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Head Teller
Ecobank Ghana Limited
06.2023 - Current
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Balanced cash drawers consistently at end-of-day minimal discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
Teller
Ecobank Ghana Limited
10.2013 - 09.2023
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Cross-sold credit cards, loans and other bank products.
Education
Bachelor of Science - Marketing
Methodist Unincersity
Accra, Ghana 05.2001 -
Senior Secondary School Certificate -
Ghana Secondary School
Koforidua, Eastern Region 05.2001 -
Skills
Customer Service
Customer Relationship Management
Financial product knowledge
Know-your-customer principles
Cross-Selling and Upselling
Business Development
Organization and Planning
Wire Transfer Processing
Policy Adherence
Records Confidentiality
References
Available on request
Timeline
Head Teller
Ecobank Ghana Limited
06.2023 - Current
Teller
Ecobank Ghana Limited
10.2013 - 09.2023
Bachelor of Science - Marketing
Methodist Unincersity
05.2001 -
Senior Secondary School Certificate -
Ghana Secondary School
05.2001 -
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