Nana Aba Nyaniba Swanzy-Essien
Marketing, Customer Service And Banking
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar people skills. Consistently recognized for "service with a smile" mentality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Head Teller
Ecobank Ghana Limited
Madina Fire Stone, Accra, Ghana
06.2023 - Current
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Balanced cash drawers consistently at end-of-day minimal discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Processed applications for new accounts.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
Teller
Ecobank Ghana Limited
A&C Mall, Accra Mall, Tessano Branch
10.2013 - 09.2023
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Cross-sold credit cards, loans and other bank products.
Education
Bachelor of Science - Marketing
Methodist Unincersity
Accra, Ghana 05.2001 -
Senior Secondary School Certificate -
Ghana Secondary School
Koforidua, Eastern Region 05.2001 -
Skills
Customer Service
Customer Relationship Management
Financial product knowledge
Know-your-customer principles
Cross-Selling and Upselling
Business Development
Organization and Planning
Wire Transfer Processing
Policy Adherence
Records Confidentiality
References
Available on request
Timeline
Head Teller
Ecobank Ghana Limited
06.2023 - Current
Teller
Ecobank Ghana Limited
10.2013 - 09.2023
Bachelor of Science - Marketing
Methodist Unincersity
05.2001 -
Senior Secondary School Certificate -
Ghana Secondary School
05.2001 -