Summary
Versatile professional with over 7 years of experience in the Singaporean service and administrative sectors. Proven track record in customer service, team leadership, and operational management. Recently served as a Business Owner, gaining deep insights into P&L management and crisis adaptability. Seeking to leverage my bilingual fluency (English/Chinese) and extensive SG market knowledge to contribute to a growth-oriented organization.
Overview
18
18
years of professional experience
5
5
Certifications
1
1
Language
Work History
Business Owner & Operations Manager
04.2018 - 02.2026
- Business Leadership: Founded and managed daily operations for a retail business, overseeing end-to-end supply chain and inventory management.
- Customer Relations: Acted as the primary point of contact for inquiries, providing detailed quotations and driving sales closure through excellent service.
- Financial Oversight: Managed full accounting cycle, including daily sales recording, monthly financial reporting, and stock optimization.
- Crisis Adaptation: Demonstrated high resilience by maintaining business continuity and navigating logistical challenges during the global pandemic and regional economic shifts.
Senior Customer Service Administrator
Refine Printing Pte. Ltd
09.2011 - 02.2018
- Operational Excellence: Managed end-to-end order processing, including e-commerce platform management, purchase orders, invoicing, and delivery coordination.
- Key Account Management: Liaised directly with corporate clients to manage job orders and scheduled high-level meetings for the Sales Manager.
- Financial Administration: Handled basic accounting duties, including supplier payments, debtor collections, and system data entry.
- Leadership & Training: Supervised and trained junior staff members, ensuring high performance and departmental coordination.
Assistant Manager
KFC Management Pte. Ltd
06.2010 - 08.2011
- Team Leadership: Led and managed a diverse service team in a high-volume, fast-paced environment.
- Operational Management: Oversaw critical restaurant functions including inventory ordering, payroll processing, and staff scheduling.
- Service Recovery: Effectively handled customer feedback and complaints to maintain brand standards and customer loyalty.
Assistant Manager
Aye Myitta Restaurant
01.2009 - 06.2010
Tour Consultant (OJT)
WTS Travel & Tour Pte. Ltd
07.2008 - 11.2008
- Provided comprehensive travel information and assisted clients with bookings and sales closures.
Education
B.A - Chinese
03-2005
Bachelor of Arts
Skills
Customer service
Business planning
Business development
Staff management
Certification
ITE Skills Certificate in Travel Services
Section name
Actively seeking to re-enter the Singapore workforce to contribute long-term to a stable, growth-oriented organization
Timeline
Business Owner & Operations Manager -
04.2018 - 02.2026
Senior Customer Service Administrator - Refine Printing Pte. Ltd
09.2011 - 02.2018
Assistant Manager - KFC Management Pte. Ltd
06.2010 - 08.2011
Assistant Manager - Aye Myitta Restaurant
01.2009 - 06.2010
Tour Consultant (OJT) - WTS Travel & Tour Pte. Ltd
07.2008 - 11.2008
University of Foreign Languages - B.A, Chinese