Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NAN SAN POO

NAN SAN POO

Summary

Seeking for an opportunity to learn more and enhance skills

Overview

10
10
years of professional experience

Work History

RETAIL OPERATIONS EXECUTIVE

XTRA DESIGNS PTE. LTD
08.2020 - Current
  • Manage daily store operations, including SOP implementation, stock-taking, monthly stock takes and customer service issue resolution.
  • Responsible for reviewing daily retail operations sales documents and coordinating with the Finance Department.
  • Verifies correct entries of retail sales documents in the ERP (Globe3) system.
  • Monitor and analyze sales data, implement strategies to improve sales, and meet sales targets.
  • Monitor inventory movement, transfers and purchase orders ETA’s
  • Prepares monthly sales reports, identifies bestselling product, best sales person, best performing brand and other relevant reports
  • Recruit, train, and supervise retail staff, ensuring effective performance and motivation.
  • Organize retail staffs work schedule and keep track of annual leave credits and all other ad-hoc work assigned by Retail & Merchandising Director and Managing Director

CALL CENTRE AGENT

DHL SUPPLY CHAIN SINGAPORE PTE LTD
07.2018 - 07.2020
  • Handle multiple inbound and outbound calls
  • Dealing with customers orders and requests
  • Coordinate and liaise with customers, forwarders & warehouse
    for shipping readiness and delivery schedules.
  • Creating of purchase orders & shipping documents invoice
    and packing list via system (SU and SAP)
  • Answer emails, opening cases in SalesForce, identifying
    customers and confirming accuracy of data.
  • Assist and update customers with stock required and shipping
    details via email or via system (SAP)

SALES & MARKETING EXECUTIVE

BIOSYSTEM GROUP PTE LTD (SINGAPORE)
08.2016 - 06.2018
  • Answer customer’s question through phone and directly face to
    face.
  • Promote the products to achieve sales value beyond the target.
  • Promote new products and increase products sales.
  • Held meeting with dealers and customers to introduce new
    products.
  • Held meeting with customers for training and demonstration
    products.

SALES & MARKETING EXECUTIVE

LIM MENG KING DEPARTMENTAL SOTORE( SINGAPORE)
03.2015 - 08.2016
  • Performed daily store opening, closing, and clothing procedures
  • Answer customer’s question through phone and directly face to
    face
  • Provided excellent customer service while on the selling floor,
    fitting room and front end.
  • Stocked and replenished merchandise when necessary.
  • Received and processed cash, check and credit payments.
  • Recommended, selected and helped locate merchandise based
    on customer’s needs and desires.
  • Resolved customer inquiries and conflicts

Education

Bachelor of Science -

Bachelor of Computer Science B.C.Sc
University Of Computer Studies, Mandalay
10-2014

Skills

  • MS Word
  • MS Excel
  • MS Powerpoint
  • MS Outlook

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Intermediate (B1)
Myanmar
Bilingual or Proficient (C2)

Timeline

RETAIL OPERATIONS EXECUTIVE

XTRA DESIGNS PTE. LTD
08.2020 - Current

CALL CENTRE AGENT

DHL SUPPLY CHAIN SINGAPORE PTE LTD
07.2018 - 07.2020

SALES & MARKETING EXECUTIVE

BIOSYSTEM GROUP PTE LTD (SINGAPORE)
08.2016 - 06.2018

SALES & MARKETING EXECUTIVE

LIM MENG KING DEPARTMENTAL SOTORE( SINGAPORE)
03.2015 - 08.2016

Bachelor of Science -

Bachelor of Computer Science B.C.Sc

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