COBOL
Hi, I’m
Namratha Shetty
IT Production Support Lead / Scrum Master
Summary
- KSL-Reduction of Key stroke login was highly appreciated by the clients which results in significant cost benefit to the customer.
- Implemented SPLUNK monitoring tool for monitoring GIRO & EFT pavements live in production which is highly used by the support and clients
- Have done multiple enhancements in the project in increasing the software maintainability and reliability to prevent problems in the future.
- Managing Datawarehouse Project solely apart from managing production support lead role
- Received accolades from the GT Production/Application Services team for automating the Disaster Recovery Test Procedures for the Core Banking Engine to improve the Recovery Time Objective in restoring the business after a disaster.
- Received appreciation from Tata Consultancy Services for the successful AIX to Linux Migration of 33 instances Core Banking Engine for Asia, Deutsche Bank AG.
Overview
17
years of professional experience
Work History
TATA CONSULTANCY SERVICES
Production Support Lead
2010.02 - Current (16 education.years_Label & 3 education.months_Label)
Job overview
- Proficiently managing tiered production support responsibilities, overseeing Level 1, Level 2, and Level 3 activities for the Core Banking application.
- Interacting with the branch users to attend the queries, crack the toughest production issues, provide the work-around and identify the permanent fix to bring the system back to BAU.
- Enhanced production efficiency by streamlining processes and implementing new ideas like KSL(Reduced key stroke Login) for production support.
- Developed standard operating procedures for the team like SPLUNK monitoring tool, improving overall consistency and quality of work.
- Scrum approach is used in the Development process. Have been scrum master in handling many projects in CTB & RTB.
- Datawarehouse Project handling- Responsible for DWH production support & Enhancements.
HCL Technologies
Developer Programmer
2007.01 - 2009.12 (2 education.years_Label & 11 education.months_Label)
Job overview
- Involved in the Requirement studies, Design and Solution discussion, Client Interaction and Quality Assurance in the Core banking Application.
- Responsible for the Effort estimation and defining the timelines for the implementation.
- Conducted the Gap analysis, given presentation on the existing functionality, proposed solution, customization and the enhancements required.
- Streamlined code quality with thorough testing, debugging, and timely maintenance of software systems.
- Evaluated emerging technologies for potential adoption in ongoing projects while maintaining a focus on long-term stability considerations.
Education
NMAMITIndia
Maters of Computer Application from Information Technology
2001.04
Skills
Incident Management
Problem Management
Release Management
SME in ControlM
New Branch Rollout
Disaster Recovery
ITIL Knowledge
Process Improvement
Resource Management
Multitasking Abilities
Additional Information
- PSM2 Certified
- Have completed competencies on Scrum Master , Leadership Essentials, Project Management, ITIL Foundation
- Proficiently managed all audit related tasks, receiving appreciation from TCS management for successfully navigating the ISO audit in 2024 for the project.
- I have actively participated in various volunteering initiatives within the office environment. Additionally, I maintain a friendly and cooperative relationship with the hR department, fostering positive workplace and interactions.
- Hobbies: Classical dance and Sports
Software
PL-SQL
DATABASE
Shell Scripting
Control-m
JIRA, Service Now, Splunk, GIT
Timeline
Production Support Lead
TATA CONSULTANCY SERVICES
2010.02 - Current (16 education.years_Label & 3 education.months_Label)
Developer Programmer
HCL Technologies
2007.01 - 2009.12 (2 education.years_Label & 11 education.months_Label)
NMAMIT
Maters of Computer Application from Information Technology
2001.04