Namratha Lakshmi

Responsible for managing customer relationships and working on Account Management and new business opportunities. Worked with multiple stake holders on RFP responses and won large deals in overall MSA renewal and cyber security for the organization.

• Worked diligently to meet and exceed sales targets. Experience managing large contract MSA renewal. Overall deal size of 100 Mn
• Built strong understanding of the organizational processes and built relationships with the delivery and pre-sales teams.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Managed customer visits and arranged quarterly CIO talks to improve seamless systems between teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Increased sales revenue by establishing and maintaining strong client relationships.
• Implemented effective sales strategies to achieve and exceed quarterly targets consistently.
• Negotiated contracts with clients, resulting in substantial long-term revenue generation for the organization.

As a Senior Account Manager, I was involved in closing in a large renewal deal valued at 60 mn for a large financial services customer. I worked closely with the customers, the Delivery Teams as well as the larger internal HCL Organization. I am responsible for the overall management of key HCL accounts, managing end to end expectation, participating in large bids and driving them to closure.

• Contributed to annual revenue goals by selling new services and developing new accounts.
• Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
• Worked with customers to develop strategic business and account plans.
• Ensuring smooth operations on day-to-day basis
• Overseeing Project Times and resolving any issues that may arise.
• Ensuring Service and Asset Contracts and Scope of Work contracts were regularly maintained and updated.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Building and managing healthy pipeline
• Setting up and conducting workshops and webinars to ensure there is constant flow of information between teams and areas for growth

Bringing teams together for events and for building bonds of trust is something I have enjoyed doing in the past.

• Increased revenue for the company through strategic upselling and cross-selling initiatives.
• Developed deep knowledge of customer businesses and relationship to company objectives.
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Streamlined account management processes, improving overall efficiency and productivity.
• Coordinated efforts across teams to ensure seamless delivery of products and services to clients.

Legendairy foods is a business focusing on high-nutrition supplements and organic whole grain foods.

• Setting up of a business and all challenges involved. Eg: Acquiring HSA approvals, licenses, package designing, managing import procedures, etc.
• Built product supply chain and B2B/B2C sales channels.
• Developed multiple distribution channels through Singapore and expat mum's through Word of mouth with minimal active advertising spends
• Participated in events and conferences to market the product and build a delivery network
• Developed the product design and marketing strategy
• Gained strong leadership skills by managing projects from start to finish
• Self-motivated, with a strong sense of personal responsibility
• Excellent communication skills, both verbal and written
• Skilled at working independently and collaboratively in a team environment
• Adaptable and proficient in learning new concepts quickly and efficiently
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Increased company growth by developing and implementing innovative business strategies.

JR Balaji Pharmaceuticals is an organic health products company which manufactures plant based medicines as well as nutritional whole foods to help promote health and wellness. I have worked in flexible timing helping them manage the overall business and growth. We increased the business base from 150 to 3800 Retail outlets through effective promotional activities

• Promotion and business development
• Development and design of packaging
• Marketing and re - branding. Data Analytics, online media campaigns
• Managed recordkeeping and payments
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
• Identified and communicated customer needs to supply chain capacity and quality teams

Imageads and communications is a marketing company that was into pure play print advertising and publishing since 1975. Started as a senior manager in 2009 to set up their online business called Image Digital. We then set up the Investor Relations and Public Relations businesses and, eventually, a fully fledged brand consultancy.

• Led an in-house development team for providing mobile based applications, bespoke applications, ERP services, website development and media planning services to the clients
• Managed the sales team and brought several new customers to the firm. Coromandel International, Bank of India, Pennar Engineering services, Maruti Motors to name a few.
• Spearheaded several investor relation conferences including drafting of press releases and working on company presentations.
• Brand consultancy - we worked with World Wide Partners (a global network of advertising and media firms) to provide re-branding and brand architecture projects to MNCs.
  

• Set up teams across functionalities to respond to comprehensive RFI/RFP's.
  
• Worked in New Delhi and was chosen as top performer from 21+ senior associates to join the sales team in Australia and New Zealand
  
• Worked with large, key customers and made inroads into new projects
• Initiated the project to build video and print collateral across technology departments in order to streamline sales functionalities
  
• Planned and executed HCL's first Global Customer Meet, which hosted over 150 customers from across the world
  
• Experienced in marketing of ERP software - SAP, Oracle, Microsoft. Bespoke applications, Application Maintenance, Application and product Testing, Infrastructure, Engineering, supply chain management services