Summary
Overview
Work History
Education
Timeline
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Namrata Tewari

Namrata Tewari

Customer Success | Enterprise Sales & Marketing

Summary

Dynamic and results-oriented enterprise leader with over 15 years of global experience driving customer success, digital transformation, and strategic growth for Fortune 500 companies. Proven track record of leading diverse cross-functional teams, and delivering double-digit growth at industry leaders such as Google and Vodafone. Expertise in developing and executing data-driven strategies to optimize business outcomes, with a focus on enterprise digital transformation, enterprise sales & marketing and customer success strategies. Recognized for building high-performance teams, fostering innovation, and forging long-term client relationships that accelerate business growth. Adept at navigating complex markets and driving sustainable success across tech, telecommunications and other enterprise sectors.

Overview

18
18
years of professional experience

Work History

Head, Customer success acceleration (CSA), Canada and LATAM

Google
10.2021 - 05.2024
  • Managed a business of >$1Bn across Canada and LATAM regions, driving success for top mid-market Google customers and delivered strong double-digit growth YoY in FY'22/23/24
  • Led a global & culturally diverse multilingual team (Customer success managers + ICs), that provided strategic partnership to the regional sales teams and enabled accelerated growth and success for Google's advertisers across all key business verticals
  • Developed customer success strategy across regions, collaborating with the regional sales and GTM leadership to identify and unlock incremental growth potential for customers using Google's suite of products, tech solutions and marketing objective-based methodologies
  • Collaborated with regional cross functional teams across products, sales, practice and GTM to align and enable customer centric digital marketing solutions and sustainable business outcomes for our customers and business
  • Led the global CSA CX initiative, to enable strategy & plan to improve CX on Google's products and services, based on the voice of Google advertisers from various touch points; Implemented AI based solution to improve quality of our customer solutions
  • Hired and built a diverse, inclusive and high-performance team, fostering a strong culture of continuous learning, collaboration and taking risks to accelerate learning & growth.

Enterprise Digital and Marketing Automation Lead

Vodafone
01.2017 - 10.2021
  • Led enterprise digital strategy team, spearheading strategic digital transformation projects for the enterprise business to create superior and differentiated digital experience for enterprise customers; collaborating with tech and cross-functional business partners to identify and harmonize digital initiatives & priorities across various functions in the enterprise business
  • Led B2B marketing automation & account-based marketing teams, establishing digital as a revenue generation channel & ensuring long-term engagement and relationships with high potential customers for the entire gamut of enterprise products - Mobility, Cloud, IoT and fixed line infrastructure.

Marketing Manager

Vodafone
India
01.2016 - 01.2017
  • Led Digital CVM, managed the implementation of campaign automation tool for enabling automated, intelligent and real time contextual customer engagements, along with the ability to measure and optimize the campaign RoI and incremental CVM revenues.
  • Strategized multichannel B2B campaigns for the enterprise product portfolio across all customer segments.

National Account Manager, Vodafone Global Enterprise

Vodafone
01.2014 - 01.2016
  • Managed large global Enterprises sales, driving end to end relationship and business opportunities, leading to revenue growth and strong customer relationships, by building account plans, creating new opportunities, negotiating with customers, strategizing product penetration in accounts and working on end to end sales cycle

Sales Solution Manager

Tata Consultancy Services ltd. (India/US)
11.2011 - 11.2012
  • Led Corporate Sales and Marketing Initiatives, targeting customers across different verticals and geographies.

Project Lead/Team lead/BA

Tata Consultancy Services ltd. (India/US)
08.2007 - 11.2011
  • Onshore Leadership Experience of 15 months for a top US banking client, working with the client's senior leadership team and technology architects to develop proof of concepts and RFPs leading to new business opportunities
  • Led multiple teams to develop and implement Management Information system (MIS) for Reserve bank of India.

Software Engineer

Infosys (India)
07.2006 - 07.2007
  • Responsible for IT Requirement Analysis, Appdev and implementation for a leading US healthcare firm.

Education

MBA - Marketing

SP Jain School of Management & Research
Mumbai, India
12.2013

Certificate in Advanced Marketing -

Marshall School of Business
California, USA
07.2013

B.Tech - Information Technology

Harcourt Butler Technological Institute
India
07.2006

Timeline

Head, Customer success acceleration (CSA), Canada and LATAM

Google
10.2021 - 05.2024

Enterprise Digital and Marketing Automation Lead

Vodafone
01.2017 - 10.2021

Marketing Manager

Vodafone
01.2016 - 01.2017

National Account Manager, Vodafone Global Enterprise

Vodafone
01.2014 - 01.2016

Sales Solution Manager

Tata Consultancy Services ltd. (India/US)
11.2011 - 11.2012

Project Lead/Team lead/BA

Tata Consultancy Services ltd. (India/US)
08.2007 - 11.2011

Software Engineer

Infosys (India)
07.2006 - 07.2007

MBA - Marketing

SP Jain School of Management & Research

Certificate in Advanced Marketing -

Marshall School of Business

B.Tech - Information Technology

Harcourt Butler Technological Institute

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Namrata TewariCustomer Success | Enterprise Sales & Marketing