Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Community Service
Affiliations
Timeline
Generic

MARSHALL OOI

Managing Director
Singapore,Singapore

Summary

Visionary leader with a strong legacy in Asia's travel landscape dedicated to revitalizing traditional tourism models through modern innovation, sustainable growth, and culturally rich travel solutions. Committed to leading organizations through transformation while upholding core values and ensuring unforgettable experiences for all stakeholders involved.

Overview

26
26
years of professional experience
1997
1997
years of post-secondary education
4
4
Languages

Work History

Manager

Nam Ho Travel Services Pte Ltd
01.2000 - 01.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved marketing to attract new customers and promote business.

Director

Nam Ho Travel Services Pte Ltd
01.2010 - 01.2019
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.

Managing Director

Nam Ho Travel Services Pte Ltd
01.2019 - Current
  • Spearheaded the digital transformation with website launch and CRM adoption
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Expanded offerings: luxury tours, cruises, education tours, attraction services
  • Represented Nam Ho at major trade fairs (NATAS, ITB) and drove B2B growth
  • Launched Nam Ho Ski Club and personalized loyalty gifting initiatives
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Co-Founder

Nam Ho DMC Pte Ltd
01.2017 - Current
  • Established DMC arm for inbound travel from India, Middle East, and ASEAN
  • Built cross-cultural teams and forged key MICE and family travel partnerships
  • Represented at ITB Singapore, OTM Mumbai, SATTE Delhi

Founder

Buy Beyond Borders
01.2020 - 01.2022
  • Pioneered self-heating food retail via e-commerce platforms in Singapore/Malaysia
  • Served corporate clients and travel companies during COVID disruptions

Co-Founder

Just Cheetah
01.2020 - Current
  • Digitized hawker food delivery ecosystem to support industrial zones
  • Partnered with local vendors and expanded food supply logistics

Education

A-Levels -

Bellerbys College
England

Undergraduate Studies -

University of Leicester
01.1996 - 01.1997

Skills

  • Destination planning expertise

  • Strategic development

  • Digital transformation expertise

  • Crisis response coordination

  • Customer experience leadership

  • Analytical problem-solving

  • Strategic decision-making

  • Problem-solving skills

Interests

Cultural Heritage Travel, Cycling Trails, Food Innovation

Accomplishments

  • 200% revenue growth in inbound tourism in 3 years (pre-post COVID)
  • Top 5 Cruise Partner Awards (2020–2024) – Royal Caribbean & Resort World Cruises
  • Secured major institutional partnerships for educational travel
  • Led the digital relaunch post-pandemic with personalized CX strategies

Community Service

Singapore Armed Forces, 1997, 1999, Military Police Detention Barrack, Silent Precision Drill Squad, National Day Parade 1998, Trained in discipline, operations, and team-driven security systems

Affiliations

  • Member – NATAS
  • Delegate – ASEAN Council
  • Contributor – STB Panels

Timeline

Founder

Buy Beyond Borders
01.2020 - 01.2022

Co-Founder

Just Cheetah
01.2020 - Current

Managing Director

Nam Ho Travel Services Pte Ltd
01.2019 - Current

Co-Founder

Nam Ho DMC Pte Ltd
01.2017 - Current

Director

Nam Ho Travel Services Pte Ltd
01.2010 - 01.2019

Manager

Nam Ho Travel Services Pte Ltd
01.2000 - 01.2010

Undergraduate Studies -

University of Leicester
01.1996 - 01.1997

A-Levels -

Bellerbys College

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MARSHALL OOIManaging Director