Najma Shoukat Nadaf
Singapore,Singapore
Summary
To work in an environment where get a chance to gain knowledge which can be shared and enriched, where can utilize skills and expertise to the optimum towards achieving goal. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
1
1
year of professional experience
Work History
Private tutor
- Met with parents to discuss student progress and address concerns.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Developed student confidence through positive reinforcement strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Looking for opportunity
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Intern
Teacher's Assistant
Tutor
Teacher
Hindi Teacher
English to Hindi and Hindi to English Translator
Primary mathematics teacher
English Teacher
Call Center Job
India Infoline pvt limited
01.2013 - 01.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Degree (BSc) in Mathematics -
Shivaji University Kolhapur
01.2013
12th Standard (science) -
Willingdon College Sangli
01.2010
10th Standard -
New English School Miraj
01.2008
Skills
- Quick Learner, Hard worker and a consistent team player
- Good Analytical and logic skill for problem solving
- Presentation and communication to all sort of audience, one to one or group
- Enthusiastic team player and capable of accepting challenges and work towards achieving the target
- High Integrity
- Flexibility and originality of approach
- Ability to work under pressure to meet tight deadlines
- Patience, positive attitude, eager to learn new things
- Data Entry
- Answering questions
- Communicating with clients
- Resolving issues
Roles And Responsibilities
- Managing calls: Talking incoming calls, making outgoing calls, and follow up with customers.
- Answering questions: Providing professional answers to customer inquires and complaints.
- Resolving problems: Researching and exploring the solutions, Implementing solutions and escalating unresolved problems.
- Following Company Policies: Adhering the company policies and procedures when interacting with customers.
- Creating lessons plans for the students.
- Assessing students on their existing ability in a subject area.
- Creating a schedule for further education and development in subject areas.
- Assessing and identifying areas of improvement of students.
Personal Information
- Date of Birth: 06/21/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Visa
Dependent Pass (G3321134T)
Extracurricular Activities
Represented in various scouts & guides camps in high school level. Represented in NSS camps in PUC & in Degree College. Cooking different recipes. Watching movies in free time.
Projects
Call Center job. Tutor
Disclaimer
I hereby declare that all the above mentioned information's are true to the best of my knowledge.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Call Center Job
India Infoline pvt limited
01.2013 - 01.2014
Degree (BSc) in Mathematics -
Shivaji University Kolhapur
12th Standard (science) -
Willingdon College Sangli
10th Standard -
New English School Miraj
Private tutor
Looking for opportunity
Intern
Teacher's Assistant
Tutor
Teacher
Hindi Teacher
English to Hindi and Hindi to English Translator
Primary mathematics teacher
English Teacher
Similar Profiles
Maria UrsMaria Urs
Career Break for Child Care at NACareer Break for Child Care at NA
Anna KrutekAnna Krutek
Dolce Violin Ensemble at NADolce Violin Ensemble at NA
Megan SaucedoMegan Saucedo
Planned Career Break at NAPlanned Career Break at NA