NAJIB BAHAMAN
Kuala Lumpur
Summary
A person with strong interpersonal skills, effective time management abilities, and problem-solving expertise. Eager to tackle challenges, contribute to team environments, and continuously enhance skill set. Passionate about delivering high-quality work and exceeding expectations. Seeking a role with growth opportunities to make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Business Development Executive
Tiktok Shop
11.2023 - Current
- Identified and acquired potential sellers through online and offline channels.
- Conducted market research to source suitable brands and merchants for onboarding.
- Partnered with merchants to provide customized solutions aligned with business needs.
- Managed merchant accounts to ensure smooth onboarding and high satisfaction levels.
- Collaborated with internal teams to support merchant growth and platform targets.
Credit Operation Executive
Bank Muamalat Malaysia Berhad
06.2022 - 11.2023
- Managed discharge of charge processes for customers with fully settled loans.
- Prepared, verified, and tracked confidential legal and customer documentation.
- Liaised with solicitors to complete documentation accurately and on time.
- Ensured compliance with internal procedures and data confidentiality standards.
Sales Account Manager
Telekom Malaysia
03.2021 - 10.2021
- Maintained strong customer relationships through continuous support and guidance.
- Conducted market and competitor analysis to identify business opportunities.
- Assisted account managers with tender and bidding documentation preparation.
CUSTOMER SERVICE EXECUTIVE
AEGISBPO SDN BHD
01.2020 - 06.2020
- Resolved customer complaints, billing issues, and system discrepancies.
- Monitored service processes and identified opportunities for improvement.
- Communicated with customers via calls, chats, and emails to deliver solutions.
Education
Bachelor In Sport Science
UNIVERSITI TEKNOLOGI MARA
Seremban09-2020
Diploma In Sport Studies
UNIVERSITI TEKNOLOGI MARA
Seremban09-2018
Skills
- Business Development & Merchant Acquisition
- Market Research & Competitor Analysis
- Account & Relationship Management
- Client Onboarding & Support
- Sales Coordination & Documentation
- Customer Service Excellence
- Microsoft Word, Excel, PowerPoint (Intermediate)
References
- Natasha Athirah, +60 19-356 6890 /natasha.noor@bytedance.com, Tiktok Shop
- Hanif Darimi, +60 16-634 7526 / hanif.darimi@bytedance.com, Tiktok Shop
Timeline
Business Development Executive
Tiktok Shop
11.2023 - Current
Credit Operation Executive
Bank Muamalat Malaysia Berhad
06.2022 - 11.2023
Sales Account Manager
Telekom Malaysia
03.2021 - 10.2021
CUSTOMER SERVICE EXECUTIVE
AEGISBPO SDN BHD
01.2020 - 06.2020
Bachelor In Sport Science
UNIVERSITI TEKNOLOGI MARA
Diploma In Sport Studies
UNIVERSITI TEKNOLOGI MARA