Nai Yuit Mei Brenda
Summary
A customer-focused personnel with a proven attitude for learning and demonstrating new products
Good analytical skills, capable of assessing conditions and implementing appropriate intervention. Possess special sensitivity to meeting diverse needs in different situations. Likes to interact and develop rapport with customers and colleagues.
Overview
18
18
years of professional experience
Work History
Operations Manager
Esmart Mobile Pte Ltd
03.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Increased sales by implementing marketing campaigns and boosted sales through incentive programs.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated pricing and terms with vendors to secure best value for company.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Created promotional calendars outlining key events, promotions, and product launches throughout the year.
- Conducted market research to identify trends and opportunities for product expansion within the ecommerce space.
- Driving in sales through eCommerce solutions via Lazada, Shopee and Carousell and managing product listings.
- Optimized online campaigns and enhanced visibility with strategic to drive eCommerce sales to growth.
- Conducted market research to identify new opportunities and target markets.
- Actively participating in ecommerce campaigns, attending workshops enhancing knowledge of trends and technologies within the field.
- Monitored competitor activities closely via various tools like price comparisons websites or their own eCommerce stores.
- Boosted products visibility by implementing effective ecommerce and digital marketing strategies.
- Organized and detail-oriented with a strong work ethic.
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction.
Retail Supervisor
M1 Limited
09.2009 - 02.2021
- Must be well groomed and maintain a high level of professionalism at all times
- Assist Duty Manager in communicating company values and goals to the employees
- Performing of store ic duties ( manpower deployment in shop, approximate 20 headcount )
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Manages all day-to-day operations including maintaining staff uniform standards, reviewing breaks for staff and maintaining contact sheets
- Monthly targets setting for staff as well as deployment of manpower / Roster scheduling
- Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs / Nps / Ops errors / Logistic errors / Queue wait time and 100% compliant to shop audit checks performed by Area Manager
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Conduct performance appraisals for and coach development of staff
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Maintaining an enthusiastic and professional standard of customer service
- Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Ensure sales are generated while demonstrating and maintaining an enthusiastic standard of customer service
- Appointed as a Customer Service Ambassador
- Certificate of appointed OJT instructor by ITE
- Attained EXSA Silver and Gold
- Certified service professional ( WSQ ).
Senior Retail Sales Associate
HandphoneShop
12.2005 - 09.2009
- Acts as a leader in the absence of the Retail Manager
- Demonstrated expertise in product offerings, confidently answering questions and addressing concerns to support informed decision-making by customers.
- Boosted sales revenue by consistently upselling products and suggesting additional items based on customer needs.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Developed loyal customer base by building rapport through personalized service and tailored recommendations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Perform OJT trainer duties to gear up new staff
- Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
Skills
- Team Leadership
- Customer Relations
- Operations Management
- Employee relations and conflict resolution
- Inventory Tracking and Management
- Employee Motivation
- Purchasing and procurement
- Forecasting and Scheduling
- Cost analysis and savings
Personal Particulars
Sxxxx716E, 09/02/86, 38, Singaporean, 61 Punggol Central, Singapore, 828840, 90706077, brendanaiym@gmail.com
Introduction
I am a team player who can work independently when required. Being outgoing, friendly and positive helps me to bond and manage my team. Being in service line, I believe that a good customer service is not only to external customers but equally important to internal customers too. I am confident that I will be able to excel even further in your organization.
Highest Education
'N' Levels (English Passed)
Timeline
Operations Manager
Esmart Mobile Pte Ltd
03.2021 - Current
Retail Supervisor
M1 Limited
09.2009 - 02.2021
Senior Retail Sales Associate
HandphoneShop
12.2005 - 09.2009
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