NAHBILA SUMAIT

Metadata & Encoding Specialist

• Timely Preparation of Files : Ensured timely preparation of files, providing high-quality images for each title. Established a streamlined process for image provisioning, maintaining visual consistency across the platform.
• Content Processing & Debugging : Implemented efficient content processing workflows and timely debugging protocols. Achieved quick turnaround times for content readiness, meeting high-priority deadlines effectively.
• Quality Control (QC) : Conducted rigorous quality control checks before content went live. Established a feedback loop to swiftly address any issues, ensuring a high standard of content quality and user experience.

Content Strategist & Organizer

• Master Calendar & App Store Events : Successfully strategized and organized the contents for the Master Calendar and App Store Events. Enhanced the marketing team's ability to highlight and promote in-app content, driving user engagement and retention.
• Educational Content Development : Identified and composed "Learn" content, generating quizzes to boost user engagement on Qalbox.
• Cross-Departmental Collaboration : Worked closely with marketing teams, and developers to ensure metadata accuracy and relevance, fostering a collaborative environment that improved project outcomes.

• Helped address client complaints through timely corrective actions and appropriate specialists
• Worked with clients to ascertain issues and assist to resolve it with the internal Medical Advisors
• Offered simple, clear explanation to help clients and their families understand hospital policies and procedures
• Facilitated communication between client and various departments and staff
• Identified issues, analyzed information and provided solution to problems
• Actively listened to clients requests, confirming full understanding before addressing concerns
• Make official visits to clients who are warded in hospitals
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Attended to international Patients
• Actively listened to patients' requests, confirming full understanding before addressing concerns
• Attended outpatient consultations with Arab and Indonesian patients and providing translation services
• Carried out day-to-day duties accurately and efficiently
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Drove team revenue totals by bringing in top sales numbers
• Closed sales by overcoming objections, asking for sales, negotiating prices and completing purchase contract
• Maintained compliance with all service, quality and regulatory standards.

• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
• Verified identification and travel documents to efficiently board passengers for on-time departure.