Nahayo Benjamin Dusenge
Environmentalist
Shanghai,Shanghai
Summary
Dusenge is skilled in various research techniques to attain information on diverse topics. Familiar with documentation requirements and brings an organized and precision-minded approach to all projects. Offers 8 years of experience.
Detail-oriented Researcher with hands-on experience performing clerical and laboratory work to advance research goals. Drives team success with expertise in data review, reporting and specimen handling. Specializes in water and ecological farming.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Sr. Microsoft 365 support Engineer
Wicresoft co. Ltd
Minhang/Shanghai, China
04.2021 - Current
- Monitored office 365 environment for Microsoft customers in operation and quickly troubleshot errors.
- Resolved concerns with products or services to help with Microsoft customers work efficiently
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Research Assistant
University of Rwanda - Fresh water and aquaculture research center
Butare/Huye, Rwanda
08.2015 - 09.2019
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Maintained and calibrated various types of lab equipment.
- Performed statistical, qualitative and quantitative analysis of over 40 projects.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Worked with principal investigators to coordinate qualitative research.
- Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.
- Collected research data through experimentation, surveys and leading focus groups.
- Prepared variety of different written communications, reports and documents.
Coordinator
Association of students survivors of Rwandan Genocide
Kigali, Rwanda
02.2018 - 02.2019
- Evaluated operational practices and identified improvement opportunities to develop lives of members.
- Participated in workshops and in-service meetings to enhance personal growth and association agenda.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Analyzed and solved multi-faceted problems that effected association over 250 members.
Education
Master of Agriculture - Fisheries and aquaculture
Nanjing Agricultural University
Nanjing, Jiangsu, China 09.2019 - 06.2021
Bachelor of Science - Biology
University of Rwanda
Kigali, Rwanda 09.2010 - 07.2015
High School Diploma - Biology, Chemistry and Physics
Groupe Scolaire de Butare
Huye, Rwanda 09.2006 - 07.2009
Skills
Field engineering
undefinedAdditional Information
Great knowledge of Microsoft 365 products
Write poems and short stories
Active in various youth led organization
Timeline
Sr. Microsoft 365 support Engineer
Wicresoft co. Ltd
04.2021 - Current
Master of Agriculture - Fisheries and aquaculture
Nanjing Agricultural University
09.2019 - 06.2021
Coordinator
Association of students survivors of Rwandan Genocide
02.2018 - 02.2019
Research Assistant
University of Rwanda - Fresh water and aquaculture research center
08.2015 - 09.2019
Bachelor of Science - Biology
University of Rwanda
09.2010 - 07.2015
High School Diploma - Biology, Chemistry and Physics
Groupe Scolaire de Butare
09.2006 - 07.2009
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